Jharin Hemphill
Dallas
Summary
Healthcare professional with proven track record in patient coordination and support. Known for strong interpersonal skills, adept at navigating patient needs and streamlining processes. Effective collaborator who adapts seamlessly to evolving demands and prioritizes team success. Proficient in patient intake, scheduling, insurance verification and ensuring positive patient experience.
Overview
5
5
years of professional experience
Work History
New Patient Coordinator
Pain Specialists of America
Austin, TX
08.2022 - Current
- Adhered to strict timelines and deadlines in the coordination of appointments and follow-up care, showcasing effective time management and organizational skills.
- Demonstrated adaptability in quickly learning and utilizing various tools for information verification and data management.
- Facilitated requests to referring offices to obtain necessary authorizations, medical records, and other important documents showcasing effective communication skills in coordinating with external partners.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Managed appointment scheduling & insurance verification optimizing clinic workflow and reducing wait times for patients.
Financial Counselor
Georgetown Behavioral Health Institute
01.2021 - 01.2022
- Independently worked on 30+ patient charts daily to ensure accurate information and maintained patient confidentiality following HIPAA guidelines
- Educated clients on insurance benefits and available financial assistance programs.
- Facilitated interdepartmental communication, supporting various teams for efficiency in adherence to company guidelines and expectations
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
Education
Bachelor of Science - Psychology Major, Social Work Minor
Texas A&M University Corpus Christi
Corpus Christi, TX01.2020
Skills
- Conflict resolution
- Time management
- Dependability/Adaptability
- Effective communication
- Customer/Patient satisfaction
- Strong organization
Timeline
New Patient Coordinator
Pain Specialists of America
08.2022 - Current
Financial Counselor
Georgetown Behavioral Health Institute
01.2021 - 01.2022
Bachelor of Science - Psychology Major, Social Work Minor
Texas A&M University Corpus Christi