Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Makinze Campbell

Colorado Springs,CO

Summary

Dynamic professional with extensive experience in Dental Care, excelling in patient coordination and conflict resolution. Proven ability to manage complex scheduling and billing processes while maintaining a welcoming environment. Technologically adept with strong communication skills, ensuring accurate data entry and compliance with regulations. Devoted to transforming patient experiences while enhancing overall operational effectiveness.

Overview

3
3
years of professional experience

Work History

New Patient Coordinator

Northgate Dental Care
Colorado Springs, CO
05.2025 - Current
  • Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
  • Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
  • Greeted new patients and provided them with necessary paperwork to complete prior to their appointment.
  • Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.

Patient/Patient Financial Coordinator

Prestige Dental Centers
Colorado Springs, CO
02.2024 - 05.2025
  • Experienced in handling a wide range of front desk responsibilities with professionalism and empathy.
  • Manages multiple different technological systems simultaneously.
  • Initiated contact with insurance companies to obtain additional information regarding claims.
  • Skilled in answering multi-line phone calls efficiently, responding promptly and clearly to emails, and creating a calm, welcoming environment for all guests and patients.
  • Adept at de-escalating tense situations and assisting frustrated individuals with patience and care.
  • Known for maintaining a positive atmosphere and providing dependable support in high-pressure settings.
  • Provided assistance to customers who had difficulty understanding their bill or making payment arrangements.

Billing Coordinator

Smile Orthodontics
Colorado Springs, CO
12.2022 - 02.2024
  • Experienced in front desk operations, insurance billing, and patient invoicing.
  • Skilled in collecting payments, managing calls and emails, and resolving patient concerns with readiness and detail.
  • Matched reports to end of day numbers and ensured correct records were kept.

Education

Communications -

Austin Community College
Austin, TX
08-2023

Skills

  • Strong Communication (Verbal Written)
  • Active Listening
  • Dexis
  • Open Dental Fluent
  • Conflict Resolution
  • Technologically Intelligent
  • Professional Demeanor
  • Data Entry and Record Keeping
  • Time Management
  • Document Organization
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Technical programs

Affiliations

  • Head volleyball coach of 14 local team.
  • Love to hike and stay activie
  • Thoroughly enjoy meeting new people and making connections through every ascpect of life.

References

References available upon request.

Timeline

New Patient Coordinator

Northgate Dental Care
05.2025 - Current

Patient/Patient Financial Coordinator

Prestige Dental Centers
02.2024 - 05.2025

Billing Coordinator

Smile Orthodontics
12.2022 - 02.2024

Communications -

Austin Community College

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