Erica Hodges
Butler,TN
Summary
Office staff with proven expertise in patient scheduling, insurance verification, and HIPAA compliance. Maintains accurate records and supports billing processes while ensuring patient confidentiality. Skilled in managing appointments, processing specimens, and transcribing diagnoses into pathology programs. Strong attention to detail and effective communication skills enhance operational efficiency and adherence to healthcare standards and specific guidelines outlined by providers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
New Patient Coordinator
OP Smiles Orthodontics
Boone, NC
09.2025 - Current
- Coordinated new patient appointments and managed scheduling for orthodontic consultations.
- Assisted patients with insurance verification and benefits explanation during initial visits.
- Collected and organized patient information to ensure accurate records management.
- Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
- Answered questions regarding clinic policies or procedures in an informative manner.
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
Office Staff
Boone Dermatology Clinic
Boone, North Carolina
10.2023 - 08.2025
- Managed patient scheduling and appointment confirmations for dermatology services.
- Maintained accurate patient records and documentation to ensure compliance.
- Processed insurance information and verified coverage details for patients.
- Directed incoming calls and inquiries to appropriate staff members efficiently.
- Ensured cleanliness and organization of reception area and office supplies.
- Supported billing processes by preparing invoices and collecting payments promptly.
- Greeted visitors professionally and provided necessary assistance as required.
- Utilized office equipment effectively, including printers, copiers, and fax machines.
- Processed incoming specimens for accurate accessioning and labeling.
- Communicated with healthcare professionals regarding specimen inquiries.
- Processed specimens according to established protocols and regulations.
- Ensured accurate entry of data into laboratory information systems.
- Inspected containers for proper labeling and documentation prior to accessioning specimens.
- Complied with HIPAA regulations concerning privacy of patient information.
- Resolved problems related to specimen collection, labeling, tracking, and storage.
- Adhered to all safety protocols while handling biological samples.
- Verified patient demographics and collected pertinent clinical data.
Education
Associate of Applied Science - Graphic Design
Wilkes Community College
Wilkesboro, NC05-2016
Skills
- Patient scheduling and insurance verification
- Data entry and HIPAA compliance
- Specimen processing and billing support
- Customer service and problem resolution
- Attention to detail and time management
- Conflict resolution and referral coordination
Affiliations
- I dabble in graphic design in my free time, mainly creating logos for new companies and dedicated color pallets for their brand.
- I enjoy photography and love capturing prom, family, special events and adventuress outdoor activities.
- I enjoy reading and utilize audible tremendously, when I am to busy to physically hold a book, having someone read one to me keeps me in tune with my ability to multitask.
- I have recently started to focus heavily on my health journey and partake in lifting weights, kickboxing and some yoga.
Accomplishments
- I am a member of the national techinical honor society and have been since my college graduation in 2016.
- I am the treasurer for my church and actively participate in mission trips and community outreach. My husband and I have helped throughout the year with many trips hauling trailer loads of goods to areas hit hard by Helene. Our main location for distribution is Living Waters Lutheran Church in Cherokee, N.C. This church has spread all items into Asheville, Burnsville and smaller areas like Chimney Rock and Batcave. We have a wonderful relationship with these sweet members.
Certification
• Graphic Design and Advertising
• Web design
• Microsoft Word, Powerpoint, Access (database management) and Excel
• Web design
• Microsoft Word, Powerpoint, Access (database management) and Excel
References
References available upon request.
Timeline
New Patient Coordinator
OP Smiles Orthodontics
09.2025 - Current
Office Staff
Boone Dermatology Clinic
10.2023 - 08.2025
Associate of Applied Science - Graphic Design
Wilkes Community College