Analy Guerrero
Phoenix,AZ
Summary
Detail-oriented Patient Educator and Bilingual Customer Service Representative with expertise in patient education and insurance verification. Enhanced patient quality of care through effective multitasking and team collaboration. Delivered positive experiences for customers by leveraging strong time management and communication skills.
Overview
2
2
Languages
15
15
years of professional experience
Work History
New Patient Coordinator
Pain Consultants of Arizona
Phoenix, Arizona
01.2022 - Current
- Greeted and registered new patients in a welcoming environment.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Collected patient information and verified insurance details accurately.
- Maintained organized patient records in the health system.
- Educated patients about treatment options and office policies effectively.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
Line Cook
Cafe Rio
Phoenix, Arizona
07.2025 - 07.2026
- Collaborated with teammates to prepare dishes efficiently in a fast-paced environment, contributing to high customer satisfaction.
- Operated fryers and grills following safety protocols, prioritizing food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Ensured cleanliness and organization of kitchen areas during shifts to uphold health and safety standards.
Busser, Expo , Server & Management
Valle Luna Mexican Restaurants
Phoenix, Arizona
06.2011 - 05.2022
- Cleared and reset tables promptly for incoming guests.
- Assisted servers in delivering food and beverages to ensure timely service.
- Maintained cleanliness of dining area and service stations consistently.
- Supported staff during busy shifts to maintain service flow and customer satisfaction.
- Engaged with guests to foster a welcoming atmosphere and enhance overall dining experience.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Maintained cleanliness of restaurant dining area throughout shift.
- Stocked supplies and utensils to ensure readiness during service hours.
- Provided support to team members to enhance overall efficiency.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2016
Skills
- Patient registration
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Patient education
- HIPAA compliance
- Effective communication
- Problem-solving
- Food temperature control
- Team collaboration
- Customer service
- Initiative taking
- Multitasking
- Food safety
- Food industry management
- Meal preparation
- Food temperature control
- Plating and presentation
- Table setting
- Table setting
Languages
Spanish
Professional
English
Professional
Timeline
Line Cook
Cafe Rio
07.2025 - 07.2026
New Patient Coordinator
Pain Consultants of Arizona
01.2022 - Current
Busser, Expo , Server & Management
Valle Luna Mexican Restaurants
06.2011 - 05.2022
High School Diploma -
Barry Goldwater High School