John Coy
Vancouver ,WA
Summary
Dynamic professional with extensive experience as a New Patient Coordinator Lead at Providence Heart Clinic, excelling in patient registration and effective communication. Proven track record in enhancing patient satisfaction through quality assurance and conflict resolution. Skilled in Epic software applications, I foster team collaboration and drive operational excellence.
Overview
1
1
Certification
19
19
years of professional experience
Work History
New Patient Coordinator
Providence Heart Clinic
Portland, OR
11.2022 - Current
- Managed high volume of inbound and outbound calls efficiently.
- Ensured accurate completion of patient registration documentation in compliance with HIPAA regulations.
- Liaised with patients, doctors, and staff to assess medical charts and enhance communication.
- Collaborated with clinical staff to obtain necessary documents prior to treatment.
- Scheduled appointments for new patients, ensuring accurate data entry into patient database.
- Processed patient intake information and updated medical records before treatment.
- Received and routed care team messages and documents to appropriate personnel.
- Coordinated patient referrals to specialists and other healthcare services effectively.
Patient Service Specialist
Providence Heart
Portland , OR
03.2021 - 11.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Handled patient complaints directly, examined concerns and partnered with medical staff to create resolutions.
- Ensured accurate documentation of patient data in digital format.
- Secured insurance verification for financial clearance of patient accounts.
- Anticipated and addressed patient and family needs.
- Updated claim edit work queue in EPIC.
- Verified records to ensure accuracy in computer system and patient charts.
- Maintained organization of patient document folders by scanning completed paperwork.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Supervised patient flow by checking in patients immediately upon arrival.
- Informed patients of delays and approximate wait times upon arrival for appointments.
Store Manager
TJX Companies
Portland, OR
08.2013 - 10.2020
- Managed daily operations of assistant store managers, coordinators, and retail associates.
- Delivered outstanding service to foster customer loyalty.
- Directed upkeep of store's signage, decorations, and cleanliness.
- Facilitated the education of 55 staff members on proper inventory management, POS use and detailed product information, leading to a marked improvement in customer satisfaction figures.
- Advanced from Assistant Manager to Store Manager through completion of training sessions.
- Ensured compliance with policies, standards, and security protocols.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Managed cash flow processes to reduce discrepancies.
- Optimized displays and pricing for highlighting sales and discounts.
Assistant Store Manager
TJX Companies
Tualatin, OR
12.2007 - 07.2013
- Facilitated ongoing training of associates to enhance performance.
- Made strategic decisions to fill vacancies with top talent.
- Created schedules to align with team member strengths.
- Provided constructive feedback to team members for enhancing customer service.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Performed frequent walk-throughs, leading team members to resolve issues influencing store professionalism.
- Enhanced collaboration by fostering connections with surrounding area community groups.
- Established actionable plans through joint efforts with team supervisors.
Education
Associate of Arts - General Studies
MHCC
Gresham, OR06-1995
High School Diploma -
Oregon City Senior High School
Oregon City, ORSkills
- Employee supervision and motivation
- Schedule mastery
- Customer service
- Business development understanding
- Patient registration
- Effective communication
- Confidentiality adherence
- Insurance verification
- Quality assurance
- Program coordination
- Logistics coordination
- Outstanding communication skills
- Knowledgeable in Epic Software Applications
- Retail inventory management
- Reliable and trustworthy
- Conflict Resolution Training
- Team building
- Appointment confirmation
- Patient interviewing skills
- Office administration
Certification
- Leadership development series Providence : Physiological safety, feedback and just accountability 03/2025
- Leadership development series Providence: Team building and problem solving 01/2025
- Leadership development series Providence : Professional communication 04/2025
- Preceptor Providence heart clinic training 03/2025
Accomplishments
- Values in action award nomination Providence 2022 + 2025
- Associate of the quarter Providence Heart Clinic 2025
- Preceptor Providence Heart Clinic
- Presentation and facilitation trainer
- District Charity champion
Timeline
New Patient Coordinator
Providence Heart Clinic
11.2022 - Current
Patient Service Specialist
Providence Heart
03.2021 - 11.2022
Store Manager
TJX Companies
08.2013 - 10.2020
Assistant Store Manager
TJX Companies
12.2007 - 07.2013
High School Diploma -
Oregon City Senior High School
Associate of Arts - General Studies
MHCC