Bridget Gonzalez
Union City,California
Summary
Compassionate professional with extensive experience in supporting familes. Expertise in guiding developmental goals and implementing tailored plans. Committed to building collaborative relationships that empower families and improve outcomes. Dedicated to serving diverse communities with professionalism and respect.
Overview
18
18
years of professional experience
Work History
New Patient Coordinator
STANFORD HEALTH CARE
Newark, CA
09.2017 - Current
- Assist with registering, scheduling, and coordinating appointments for new and existing patients
- Deliver high-level customer care
- Facilitate communication between the patient and the physician or clinic
- Work with care teams, patients, and outside facilities to obtain necessary information required for patient care
- Obtain, update, and verify patients' insurance information
- Assist with primary care and subspecialty referrals
- Respond to high-volume incoming telephone calls
- Identify urgent patient needs and operational issues, and escalate appropriately
- Follow documented protocols and guidelines
- Meet and exceed departmental quality assurance standards
- Deliver expert knowledge regarding clinic specific processes
Behavioral Specialist
CENTER FOR SOCIAL DYNAMICS
Alameda, CA
04.2017 - 09.2017
- Monitored and analyzed behavioral data to assess client progress.
- Implemented curriculum emphasizing play-based and ABA therapies.
- Curriculum addressed cognitive, social/emotional, motor skills, behavior management, and daily living skills.
- Collaborated with program supervisors to tailor individualized session plans.
- Established rapport with clients and families to enhance engagement.
- Supported children and families in achieving developmental goals and skills.
- Conducted sessions in school, community, and home environments.
Receptionist
AFTER HOUR PEDIATRICS
San Mateo, CA
07.2008 - 09.2017
- Greeted customers, delivering exceptional service to enhance patient experience.
- Registered and checked out patients efficiently to streamline front desk operations.
- Answered phone inquiries while maintaining front desk responsibilities.
- Verified insurance details and collected co-pays to ensure accurate billing.
- Collaborated with doctors and nurses to deliver outstanding patient care.
- Managed clinic operations by opening and closing facilities daily.
Behavior Technician
BEHAVIORAL INTERVENTION ASSOCIATION
Emeryville, CA
06.2008 - 10.2013
- Applied ABA methodologies, including PECS and CBT, to enhance learning outcomes.
- Implemented individualized curriculum addressing cognitive, social, emotional, motor skills, and behavioral skills
- Collaborated with case managers and directors to customize programs and establish goals for each child.
- Collected data and documented session details to track progress effectively.
- Facilitated play dates and group activities to promote social interaction.
- Cultivated strong relationships with families to support children's developmental progress.
- Assisted in transitioning clients to mainstream schools alongside Head Start and Kidango.
Education
B.A - PSYCHOLOGY
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CA05.2017
Skills
- Effective communication
- Team collaboration
- Problem solving
- Adaptability
- Empathy
- Active listening
- Attention to detail
- Self-motivation
- Intermediate Spanish
Timeline
New Patient Coordinator
STANFORD HEALTH CARE
09.2017 - Current
Behavioral Specialist
CENTER FOR SOCIAL DYNAMICS
04.2017 - 09.2017
Receptionist
AFTER HOUR PEDIATRICS
07.2008 - 09.2017
Behavior Technician
BEHAVIORAL INTERVENTION ASSOCIATION
06.2008 - 10.2013
B.A - PSYCHOLOGY
SAN FRANCISCO STATE UNIVERSITY