Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Authorization
Personal Information
Timeline
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Kiera Bolden

Phoenix,AZ

Summary

Outgoing Patient Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

New Patient Coordinator

US Fertility
04.2022 - Current
  • Registration of new patients using Salesforce and scheduling through NextGen
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Managed approximately 40 inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
  • Trained new staff on hospital processes and procedures.

Anesthesia Technician

Loyola University Medical Center
02.2019 - 06.2023
  • Working in 28 operating rooms and assisting anesthesia staff by insuring that all anesthesia equipment, machinery and supplies are cleaned, stocked, ordered, and maintained
  • Responsible for running gas labs for Arterial and Venous.
  • Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
  • Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.

Patient Access Scheduler II

Loyola University Medical Center
10.2016 - 02.2019
  • Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record using Epic.
  • Expedited urgent care requests from clinicians through proficient triaging of 75-110 incoming calls, providing prompt attention where required.
  • Trained new staff on hospital processes and procedures.

Call Center Team Lead

AMG
06.2012 - 09.2016
  • Conducting one on one quality audits; conducting; Fielding and resolving telephone calls and other contact methods in Advocate Patient Contact Center; customer care services; scheduling appointments using Epic, Open Touch, Centricity, IDX, and Cadence; verifying insurance.
  • Enhanced team performance by conducting regular training sessions and motivating about 12-15 agents to achieve their targets.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.

Education

Associate of Science -

Argosy University-Chicago
Chicago
10.2017

Skills

  • Microsoft Office (10 years)
  • Medical Scheduling
  • 10 Key Data Entry
  • EMR Systems such as Epic, SalesForce, and Next Gen
  • Medical Terminology
  • Patient Care
  • Insurance Verification
  • Medical Office Experience
  • Staff Development and Training
  • Multitasking ability
  • Customer Service
  • Employee Supervision
  • Cross-Functional Teamwork
  • New Hire Training

Certification

Driver's License

Assessments

  • Recruiting, Proficient, 01/01/22
  • Administrative assistant/receptionist, Proficient, 01/01/22
  • Customer service, Proficient, 12/01/20
  • Data entry: Attention to detail, Proficient, 01/01/22

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Customer Service

Timeline

New Patient Coordinator

US Fertility
04.2022 - Current

Anesthesia Technician

Loyola University Medical Center
02.2019 - 06.2023

Patient Access Scheduler II

Loyola University Medical Center
10.2016 - 02.2019

Call Center Team Lead

AMG
06.2012 - 09.2016

Associate of Science -

Argosy University-Chicago

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Kiera Bolden