Kiera Bolden
Phoenix,AZ
Summary
Outgoing Patient Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
New Patient Coordinator
US Fertility
04.2022 - Current
- Registration of new patients using Salesforce and scheduling through NextGen
- Maintained confidentiality of patient data and condition to safeguard health information.
- Manages approximately 40 inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Trained new hires on processes and procedures.
Anesthesia Technician
Loyola University Medical Center
02.2019 - 06.2023
- Working 28 operating rooms and assisting anesthesia staff by insuring that all anesthesia equipment, machinery and supplies are cleaned, stocked, ordered, and maintained
- Responsible for running gas labs for Arterial and Venous.
- Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
- Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.
Patient Access Scheduler II
Loyola University Medical Center
10.2016 - 02.2019
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record using Epic.
- Expedited urgent care requests from clinicians through proficient triaging 75-125 incoming calls, providing prompt attention where required.
- Trained new staff on hospital processes and procedures.
Education
Bachelor of Arts - Psychology
Argosy University-Chicago
Skills
- Microsoft Office (10 years)
- Medical Scheduling
- 10 Key Data Entry
- EMR Systems: Epic, SalesForce, & NextGen
- Medical Terminology
- Patient Care
- Insurance Verification
- Medical Office Experience
- Staff Development and Training
- Multitasking ability
- Customer Service
- Employee Supervision
- Cross-Functional Teamwork
- New Hire Training
Timeline
New Patient Coordinator
US Fertility
04.2022 - Current
Anesthesia Technician
Loyola University Medical Center
02.2019 - 06.2023
Patient Access Scheduler II
Loyola University Medical Center
10.2016 - 02.2019
Bachelor of Arts - Psychology
Argosy University-Chicago
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