Serina Mease

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Organize and Hosting in-store events.

Teaching kids classes and events. Hosting kids

Birthday parties. Teaching kids to paint, cut, draw and use Cricut Machines.

Teaching holiday and seasonal events.

Training new cashiers, salespeople, new managers,

Down stocking inventory and assisted with truck merchandising.

Lead a team of opening and closing crew of 10-14 employees every shift.

Office paperwork and scheduling.