Serina ziadah
Hickory Hills
Summary
Dynamic professional with experience as a Medical Assistant at Relief Urgent Care and Psychiatry, excelling in patient care and documentation. Proven ability to handle high-volume transactions with precision while delivering exceptional customer service. Strong communicator and collaborator, ensuring operational efficiency and maintaining 100% cash drawer accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Semsem
09.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Ensured financial accuracy by maintaining balanced cash drawers and monitoring daily transactions.
- Delivered high-quality customer service by assisting with product inquiries and resolving issues promptly.
- Supported efficient store operations by collaborating with team members in a fast-paced environment.
Medical Assistant
Relief Urgent Care and Psychiatry
05.2025 - 2025
- Supported patient intake processes by gathering and verifying personal health information.
- Assisted in maintaining cleanliness and organization of medical examination rooms.
- Learned to operate medical equipment under supervision, ensuring patient safety.
- Provided routine administrative support, including scheduling appointments and managing files.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Bachelor of Science - Biology
University of Illinois At Chicago
Chicago, IL05-2026
Skills
- Handled high-volume customer transactions with speed and precision, demonstrating strong attention to detail
- Maintained 100% cash drawer accuracy through careful monitoring and reconciliation of daily balances
- Strengthened communication skills by assisting diverse customers, resolving concerns, and providing clear product information
- Excelled in multitasking by managing payments, customer service, and store upkeep in a fast-paced environment
- Collaborated with team members to ensure smooth store operations and consistently meet performance goals
Accomplishments
Academic Accomplishment
- Graduated high school a year early with nearly a 4.0 GPA while balancing advanced coursework/ working full time.
Professional Accomplishment
- Maintained perfect accuracy in handling cash transactions and financial balances during nearly six years as a cashier, building a strong foundation in responsibility and attention to detail.
Healthcare Accomplishment
- Contributed to patient care in a clinical setting by assisting with intake, vital signs, and documentation, which improved workflow efficiency for healthcare providers.
- Shows direct impact in healthcare and teamwork skills.
Certification
While I don’t hold certifications at this time, I bring strong experience in patient support, documentation, and customer service, and I am committed to earning relevant certifications such as BLS/CPR to further my ability to contribute in a healthcare setting.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Relief Urgent Care and Psychiatry
05.2025 - 2025
Cashier
Semsem
09.2024 - Current
Bachelor of Science - Biology
University of Illinois At Chicago
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