Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serinia Gray

Philadelphia,MS

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Precision Healthcare Agency
09.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offers immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported needs of 12+ residents under long-term care

Customer Service Representative

Alorica
02.2019 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 60 calls per day.

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
02.2026

Pharmacy Technician - Healthcare Administration

Martinsburg College
Martinsburg, WV
09.2023

High School Diploma -

Kemper County High School
De Kalb, MS
05.2017

Skills

  • Quick Problem Solver
  • Resuscitation
  • Critical Thinking
  • Responding to Emergencies
  • Family Communication
  • Typing Proficiency
  • Order and Refund Processing
  • Understanding Customer Needs

Certification

  • CNA - Certified Nursing Assistant
  • First Aid/CPR Certified

Timeline

Certified Nursing Assistant

Precision Healthcare Agency
09.2021 - Current

Customer Service Representative

Alorica
02.2019 - 09.2021

Bachelor of Science - Health Administration

University of Phoenix

Pharmacy Technician - Healthcare Administration

Martinsburg College

High School Diploma -

Kemper County High School
Serinia Gray