Serinity Lichenstein

Work History

Vector Cutco

06.2024 - Current

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Exceeded sales targets through effective planning and goal setting.

Michaels Arts and Crafts

11.2022 - 03.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.

Cold Stone

07.2022 - 10.2022

Performed shift change tasks each day to keep store neat and running smoothly.
Contributed to increased sales by upselling menu items and promoting limited-time offers.
Greeted customers promptly and took orders to keep flow of traffic moving.
Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of the dining area.

Culver's Restaurant

11.2021 - 02.2022

Worked front counter, drive-thru and other areas.
Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
Took orders, prepared meals, and collected payments.
Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Collaborated with team members to complete orders.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.