SERLINA CARTY
San Juan
Summary
Management professional with extensive experience at U.S. Embassy, specializing in organizational skills and Microsoft Office applications. Proven track record of improving operational efficiency and leading diverse teams to surpass performance metrics. Highly adaptable with a strong ability to excel in fast-paced environments while delivering outstanding customer service. Dedicated to ongoing improvement and professional growth in administrative functions.
Overview
13
13
years of professional experience
Work History
Travel and Shipment Supervisor
U.S Embassy
Port of Spain
10.2021 - Current
- Coordinate logistics for official travel and shipments of U.S. Embassy personnel across agencies.
- Establish connections with local ministries and businesses to address emergencies.
- Serve as a liaison to ensure compliance with U.S. and Trinidad and Tobago regulations.
- Maintain accountability for the Citibank Central Travel credit card, with a limit of $625,000.
- Manage emergency situations with prompt, effective resolutions.
- Act as the primary logistics coordinator for VIP visits to enhance guest experiences.
- Monitored staff service quality while fostering team morale and providing guidance.
Asset Management Technician
U.S Embassy
Port of Spain
12.2017 - 10.2021
- Tracked and managed inventory for U.S. Embassy warehouse efficiently.
- Generated comprehensive annual reports providing operational insights.
- Conducted property inspections during arrival and departure processes for U.S. Embassy personnel.
- Oversaw petty cash management, ensuring accurate record-keeping.
- Served as backup for Motorpool Fleet Supervisor, Expendables Clerk, and Management Assistant.
Records Management Assistant
Guardian Group
Westmoorings
05.2013 - 12.2017
- Supervised daily operations of office personnel and internal customers.
- Created and maintained standard operating procedures for efficiency and compliance.
- Ensured timely deliverables and accurate filing of documents and reports.
- Delivered policies and receipts to internal customers, enhancing operational support.
- Scanned paper documents into digital formats for secure storage.
- Researched and provided records information in response to phone and email inquiries.
Education
MBA - Business Administration
University of Bedfordshire
UK 01-2026
Professional Certificate - Supply Chain, Logistics and Procurement Management
Arthur Lok Jack Global School of Business
07.2023
Bachelor of Science - Business Management (Level 6)
Advancing Business Education
UK11.2020
Skills
- Operational and project management
- Logistical coordination and emergency management
- Customer service proficiency
- Oral and written communication
- Task prioritization
- Supervisory expertise (internal staff and external vendors)
- Performance metrics analysis
- Microsoft Office proficiency
- Office management skills
- Team engagement
- Task delegation
- Decision-making abilities
- Relationship building
Accomplishments
- Hands on coordination of US Embassy Ambassador Bond Travels with logistics regarding airfare and hotel accommodates.
- Coordinated with logistics of airfare and hotel accommodates on VIP visits from foreign visitors e,g US EXIM Team visit, OAS visit with Ambassador Francisco Mora, Southern Caribbean Ambassadors Conference.
- Lead as Food and Beverage coordinator on the Food and Beverage Committee for 4th July 2019 Event
- Achieved completion of major overhaul of Expendables database and enabling continuity of service in the face of significant adversity in 2020.
- Customer Service & Telephone Etiquette, Ethics for the Financial Services Sector, Microsoft Office Intermediate-Word, Excel & PowerPoint, Corporate Etiquette & Image Management, Effective Business Writing, Public Speaking & Presentation Skills and Interviewing Skills & Techniques, UWI ROYTEC
- Global Business Services, ACCA
- Finance & Accounting BPO Programme, Trinidad and Tobago International Financial Centre
- Supervisory Management, Gopee British Courses
- Diploma in Business Management and Administration, British Institute of Commercial Management (UK)
- Records and Information Management Fundamentals, Lorson Resources Limited
- Defensive Driving Course, JARIC Environment Safety and Health Services
- Building High Performing Teams, TRAINMAR
- Culinary Arts, Trinidad and Tobago Hospitality and Tourism Institute
- NEC (Food Preparation and Culinary Arts), Metal Industries Company
- Computer Studies, Forde College
- 5 O'level (CXC), Bishop's Centenary College- English A :grade 2, Office Administration: grade 2, grade 2, Social studies: grade 2, Principles of Business :grade 2, Mathematics: grade 3
United Nations Association of Trinidad and Tobago
- A member of UATT and participated in UNATT UN International Youth Day 2018.Theme: “SAFE SPACES FOR YOUTH"
References
References available upon request.
Timeline
Travel and Shipment Supervisor
U.S Embassy
10.2021 - Current
Asset Management Technician
U.S Embassy
12.2017 - 10.2021
Records Management Assistant
Guardian Group
05.2013 - 12.2017
MBA - Business Administration
University of Bedfordshire
Professional Certificate - Supply Chain, Logistics and Procurement Management
Arthur Lok Jack Global School of Business
Bachelor of Science - Business Management (Level 6)
Advancing Business Education