Serpu Mahesh Reddy
Warrenton,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, demonstrated during my tenure at Airlie Conference Center. Skilled in guest relations management and high-volume dining, I excel in fostering teamwork and implementing efficient food service strategies. Achieved significant improvements in service delivery by prioritizing time management and customer service focus.
Overview
9
9
years of professional experience
Work History
Banquet Server (J1 Trainee)
Airlie Conference Center
Warrenton, VA
09.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Provided friendly, courteous service to create memorable moments for guests.
Food and Beverage Supervisor
Somma Retro And Cafe
Vishakapatnam,andra Pradesh
03.2021 - 05.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Assistant Restaurant Manager
Tandav Indian Cuisine
Baltimore, MD
10.2019 - 02.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Food and Beverage Ambbasador (J1) Trainee
Rennaisance Marriot Baltimore Harbour Palace
Baltimore, MD
09.2018 - 09.2019
- Shadowed senior team members to learn all related jobs and tasks.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Food and Beverage Associate(BAR TENDER)
JW Marriott, Kolkata
Kolkata ,india
11.2016 - 08.2018
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Spearheaded promotional events that attracted new clientele and increased overall revenue.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
Food and Beverage Associate
Fairfield Marriott
Bangalore ,india
06.2015 - 10.2016
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
Education
Bachelor of Science - in Hotel Management
Ranjita Institute of Hotel Management
Bhubaneswar,india05.2015
High School Diploma -
Intermediate
K.M.P.M INTERCOLLEGE 05.2011
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Customer service focus
- Food Service
- Wine service
- Guest Relations Management
- High-volume dining
- Food and beverage pairings
Timeline
Banquet Server (J1 Trainee)
Airlie Conference Center
09.2023 - Current
Food and Beverage Supervisor
Somma Retro And Cafe
03.2021 - 05.2023
Assistant Restaurant Manager
Tandav Indian Cuisine
10.2019 - 02.2021
Food and Beverage Ambbasador (J1) Trainee
Rennaisance Marriot Baltimore Harbour Palace
09.2018 - 09.2019
Food and Beverage Associate(BAR TENDER)
JW Marriott, Kolkata
11.2016 - 08.2018
Food and Beverage Associate
Fairfield Marriott
06.2015 - 10.2016
Bachelor of Science - in Hotel Management
Ranjita Institute of Hotel Management
High School Diploma -
Intermediate