Serrina Hernandez
San Antonio
Summary
Detail-oriented professional with expertise in data entry accuracy, HIPAA compliance, and medical terminology. Proficient in appointment scheduling and insurance billing, ready to enhance operational efficiency and patient satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Optometric Technician
Eye Deal Vision
San Antonio
08.2025 - Current
- Assisted patients with pre-examination procedures and equipment setup.
- Maintained a clean work environment by sterilizing instruments after each use.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
Patient Coordinator
Eye Deal Vision
San Antonio
04.2025 - Current
- Scheduled patient appointments and managed clinic calendar efficiently.
- Assisted in managing billing inquiries and payment processing effectively.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Reviewed patient records and verified insurance information accurately.
Shift Supervisor, Rx
CVS
San Antonio
11.2024 - 04.2025
- Filled prescriptions accurately and efficiently for diverse patient needs.
- Assisted pharmacists with medication preparation and labeling tasks.
- Provided excellent customer service by answering inquiries and resolving issues.
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
- Processed insurance claims, verifying patient eligibility and coverage details.
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
Shift Supervisor
CVS
San Antonio
11.2023 - 04.2025
- Verified inventory accuracy and identified discrepancies.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Shift Supervisor
Dunkin' Donuts
San Antonio
01.2023 - 11.2023
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Education
Associate of Applied Science - Clinical Research
Northwest Vista College
San Antonio, TX12-2024
Skills
- Data entry accuracy
- Problem solving
- HIPAA compliance
- Time management
- Medical terminology proficiency
- Insurance billing
- Appointment scheduling
Timeline
Optometric Technician
Eye Deal Vision
08.2025 - Current
Patient Coordinator
Eye Deal Vision
04.2025 - Current
Shift Supervisor, Rx
CVS
11.2024 - 04.2025
Shift Supervisor
CVS
11.2023 - 04.2025
Shift Supervisor
Dunkin' Donuts
01.2023 - 11.2023
Associate of Applied Science - Clinical Research
Northwest Vista College