Rocely Kralis
Everett
Summary
Dynamic and detail-oriented professional. Excelling in data entry and customer service. Proven ability to meet production targets while maintaining meticulous organization. Bilingual and team-oriented, I leverage active listening and trend identification skills to enhance operational efficiency and foster positive client relationships.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Keplr Vision
Everett
05.2024 - Current
- Scheduled appointments for patients according to their needs and preferences.
- Contacted insurance companies to verify coverage information prior to treatment.
- Helped fit contact lenses on customers per doctor's instructions.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
Optometric Technician
Canyon Park Vision Clinic
Bothell
04.2023 - 05.2024
- Reviewed patient charts prior to examinations to ensure accuracy of information.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Measured patients' visual acuity, depth perception, and color vision.
- Communicated effectively with optometrists regarding patient needs or concerns.
Debt Collector
Columbia Debt Recovery
Everett
04.2019 - 12.2022
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Analyzed customer financial information and determined appropriate payment plans.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
Skills
- Adaptability and flexibility
- Active listening
- Microsoft Office proficiency
- Customer service
- Basic mathematics
- Team collaboration
- Organized and detail-oriented
- Data entry accuracy
- Interpersonal skills
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Optometric Technician
Keplr Vision
05.2024 - Current
Optometric Technician
Canyon Park Vision Clinic
04.2023 - 05.2024
Debt Collector
Columbia Debt Recovery
04.2019 - 12.2022
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