Seruern Miranda
Liverpool,NY
Summary
Dynamic professional with a proven track record at DMV, enhancing system accuracy and customer satisfaction. Excelled in document verification and customer service, significantly reducing errors and wait times. Adaptability and policy knowledge ensured up-to-date guidance, demonstrating a commitment to efficiency and client needs.
Overview
7
7
years of professional experience
Work History
MVR1
DMV
06.2023 - Current
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Window Clerk
USPS, United States Postal Service
03.2018 - 04.2023
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
Education
Certificate of Technical Studies - Cosmetology
Empire Beauty School
Brooklyn, NY06-2015
High School Diploma -
A.L.C.O.
Kissimmee, FL05-2010
Skills
- Active Learning
- Document Verification
- Data entry proficiency
- Policy Knowledge
- Customer Service
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
MVR1
DMV
06.2023 - Current
Window Clerk
USPS, United States Postal Service
03.2018 - 04.2023
Certificate of Technical Studies - Cosmetology
Empire Beauty School
High School Diploma -
A.L.C.O.
Similar Profiles
Andrew SimpsonAndrew Simpson
Customer Service Representative at DMVCustomer Service Representative at DMV
Kimberly EanesKimberly Eanes
Senior Customer Service Representative at DMVSenior Customer Service Representative at DMV
Jesus Rocha-VillaJesus Rocha-Villa
Senior Motor Vehicle Technician at DMVSenior Motor Vehicle Technician at DMV