Serville Missick

Nassau,Bahamas

Summary

Customer-focused Administrative Coordinator with 20 plus years at Atlantis Hotel specializing in phone, email, and in-person customer support. Proven ability to manage high-volume inquiries, maintain accurate records, and resolve issues efficiently. Skilled in MS Office and data entry. Detail-oriented, dependable, and experienced in delivering positive customer experiences that build loyalty.

Overview

years of professional experience

Work History

Coordinator / Administrative Assistant

MWPO Communication Centre Atlantis Hotel

Paradise Island

05.2007 - Current

Responded to 50 plus daily customer inquiries via phone, radio and email, providing accurate information on services and policies.
Assisted both internal and external guests with requests, updates, and issue resolution, ensuring satisfaction and repeat business.
Maintained organized digital records of all customer interactions using internal systems and MS Excel.
Ability to handle confidential information responsibly
Collaborated with cross-department teams to resolve complex guest issues efficiently

Sales Associate – Retail

Atlantis Hotel

Paradise Island

08.2005 - 05.2007

Provided product/service information and support to guests via in-person and phone contact
Handled transactions and customer requests with accuracy and professionalism
Documented sales and customer feedback to support service improvements

Secretary

Tappy Davis Insurance

04.2000 - 08.2000

Managed client communications via phone and email, delivering policy and service information
Maintained detailed, confidential records and databases with 100% accuracy
Prioritized and tracked multiple client requests to ensure timely follow-up

Education

Computer Information Systems – Coursework

Success Training College

Nassau, Bahamas

High School Diploma - undefined

Government High School