Aileen M. Castillo
Los Angees
Summary
Recent University of California, Los Angeles graduate with a B.A. in Psychology and a minor in Education Studies. Expertise in administrative support, patient services, data management, and office systems, including CareConnect, APS, NetSuite, and Microsoft Office. Committed to enhancing operational efficiency and delivering positive experiences for patients, clients, and colleagues.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
UCLA Health - OBGYN
Santa Monica
08.2025 - 01.2026
- Handled high-volume phone calls and emails, assisting patients with scheduling, referrals, and general inquiries while providing excellent customer service.
- Managed daily clinic operations using CareConnect, including appointment scheduling, documentation, and coordination with providers and staff.
- Scheduled patient appointments and assisted with specialist referrals using appointment scheduling and encounter registration systems.
- Coordinated communication between providers, patients, and clinical staff to support efficient clinic workflow.
- Reviewed and prepared provider schedules and next-day clinic materials to ensure accuracy and clinic readiness.
- Processed faxing, filing, and electronic documentation to maintain organized and compliant patient records.
- Demonstrated strong multitasking, organization, and administrative skills in a fast-paced clinical environment.
- Applied UCLA Health’s CICARE principles (Connect, Introduce, Communicate, Ask, Respond, Exit) to deliver compassionate, patient-centered care and clear communication.
Administrative Assistant
UCLA Course Reader Solutions
03.2023 - 07.2025
- Acted as the primary point of contact for internal and external communication, responding professionally to phone, email, and in-person inquiries.
- Provided comprehensive administrative support by managing daily and weekly office operations in a fast-paced environment.
- Supported overall office efficiency through strong organization, attention to detail, and effective multitasking.
- Maintained organized digital and physical filing systems using APS database, ensuring accurate and accessible records.
- Entered and managed data in APS and NetSuite, supporting reporting, inventory tracking, and order management.
- Utilized Microsoft Excel to organize and analyze data, including quarterly performance metrics and customer outreach tracking.
Hospitality & Operations Team Member
Chick-fil-A
08.2022 - 03.2023
- Delivered high-quality, detail-oriented customer service in a fast-paced, high-volume environment, ensuring a welcoming and efficient dining experience for every guest.
- Handled point-of-sale (POS) operations with accuracy and professionalism, including cash, credit, and mobile transactions, helping to uphold financial accuracy and customer trust.
- Assisted shift leads with task delegation and team communication to maintain workflow and ensure staff accountability during peak hours.
- Utilized internal systems to process orders, monitor drive-thru efficiency, and enhance customer satisfaction.
- Prioritized clear, courteous communication, resolving customer concerns with professionalism, transforming potential issues into positive experiences.
- Maintained a clean, organized, and compliant workspace, aligning with company health, safety, and operational standards.
Education
Bachelor's of Arts - Psychology, Minor in Education Studies
University of California, Los Angeles
Los Angeles06-2025
High School Diploma -
Animo South Los Angeles
Los Angeles, CA06-2021
Skills
Administrative & Office Support: Calendar management, data entry, digital and physical filing systems, supply coordination
Customer Service & Communication: Bilingual (English/Spanish), professional email and phone communication, conflict resolution, client outreach, and follow-ups
Technical Skills: Microsoft Office Suite (Excel, Outlook, Word), NetSuite ERP, APS Database
Organization & Time Management: High-volume task management, prioritization, attention to detail, multitasking in fast-paced environments
Teamwork & Collaboration: Adaptability, peer support, ability to work effectively in fast-paced and high-pressure settings
Operations & Problem Solving: Process improvement, identifying workflow inefficiencies, supporting daily operational functions
Languages
English
Full Professional
Spanish
Professional
Timeline
Administrative Assistant
UCLA Health - OBGYN
08.2025 - 01.2026
Administrative Assistant
UCLA Course Reader Solutions
03.2023 - 07.2025
Hospitality & Operations Team Member
Chick-fil-A
08.2022 - 03.2023
Bachelor's of Arts - Psychology, Minor in Education Studies
University of California, Los Angeles
High School Diploma -
Animo South Los Angeles