Aileen M. Castillo
Summary
Highly motivated UCLA Graduate seeking an administrative role to apply strong organizational, communication, and problem-solving skills. Dedicated to supporting team success and delivering high-quality administrative support while gaining hands-on experience and continuing professional growth.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Ucla Course Reader Solutions
03.2023 - Current
- Contact: Reagan Schlegal - 310 825 2831
- Provide comprehensive administrative support by efficiently managing daily and weekly office tasks in a fast-paced environment.
- Act as a reliable point of contact for internal and external communication, responding promptly and professionally via phone, email, and in-person inquiries.
- Maintain organized digital and physical filing systems using APS database, ensuring quick access to up-to-date records and documentation.
- Accurately input and manage data in company systems, including APS and NetSuite, to support reporting, inventory, and order management processes.
- Use Microsoft Excel to organize, analyze, and visualize data, including quarterly performance metrics and customer outreach tracking.
Hospitality & Operations Team Member
Chick-fil-A
08.2022 - 03.2023
- Contact: (310)243 2910
- Delivered high-quality, detail-oriented customer service in a fast-paced, high-volume environment, ensuring a welcoming and efficient dining experience for every guest.
- Handled point-of-sale (POS) operations with accuracy and professionalism, including cash, credit, and mobile transactions, helping to uphold financial accuracy and customer trust.
- Utilized internal systems to process orders, monitor drive-thru efficiency, and track customer satisfaction metrics.
- Maintained a clean, organized, and compliant workspace, aligning with company health, safety, and operational standards.
- Prioritized clear and courteous communication, resolving customer concerns with professionalism and care, often turning potential issues into positive experiences.
- Assisted shift leads with task delegation and team communication, helping maintain workflow and staff accountability during peak business hours.
Education
Bachelor's of Arts - Psychology, Minor in Education Studies
University of California, Los Angeles
06.2025
Skills
- Administrative Support: Calendar management, digital and physical filing systems, data entry, and supply coordination
- Customer Service & Communication: Bilingual (English/Spanish), professional email communication, conflict resolution, client outreach, and follow-ups
- Technical Proficiency: Microsoft Office Suite (Excel, Outlook, Word), NetSuite ERP, APS Database
- Organizational Skills: High-volume task management, time prioritization, attention to detail, multi-tasking under pressure
Timeline
Administrative Assistant
Ucla Course Reader Solutions
03.2023 - Current
Hospitality & Operations Team Member
Chick-fil-A
08.2022 - 03.2023
Bachelor's of Arts - Psychology, Minor in Education Studies
University of California, Los Angeles
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