Seryna Nelson
Oklahoma City
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Cashier
Casey's general store
Oklahoma City
06.2021 - Current
- Cheerfully greet our guests while running the cash register.
- Ensure the store is stocked and clean so we can continue to build strong relationships with our guests and communities.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Prevented food spoilage by monitoring dates, rotating stock and and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Operated kitchen equipment to prepare food items
- Train and guide Team Members in partnership with the Store Manager.
- Take on leadership accountability and empowerment.
- Influence operational activities within the center store.
- Be accountable for all center store activities, with Store Manager oversight.
- Manage inventory
- Complete Daily books
Café Worker
Bricktown brewery restaurant/Remington Park Casino
Oklahoma City
09.2020 - 05.2021
- Made sure guests were satisfied with meals, taking swift action to correct problems.
- Completed more than a 50-100 orders each shift with focus on quality and efficiency.
- Rotated stock items and ingredients to maintain freshness.
- Counted cash drawer at end of shift and prepared bank deposits.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered guest questions, delivering most accurate and updated information available.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Crew Trainer
Freddy's Frozen Custard & Steakburgers
Oklahoma City
08.2018 - 09.2020
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Supervised team of 5-6 employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Operated cash register, collected payments and provided accurate change.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared drinks, ice cream and other special items to complete prepared food orders.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Education
High school diploma -
Home-schooled
Oklahoma City, OKSkills
- Goal-oriented
- Ambitious
- Cheerful
- Energetic
- Team building
- Training
- Mentoring
- Cash register operation
- Adaptive team player
- Organizational skills
- Attention to detail
- Dependable
- Punctual
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Manager/Cashier
Casey's general store
06.2021 - Current
Café Worker
Bricktown brewery restaurant/Remington Park Casino
09.2020 - 05.2021
Crew Trainer
Freddy's Frozen Custard & Steakburgers
08.2018 - 09.2020
High school diploma -
Home-schooled