Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

SNEHA PATEL

Warwick,RI

Summary

Dynamic retail professional with a proven track record at Marathon Express Mart, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective complaint resolution and achieved consistent sales growth. Skilled in inventory management and employee engagement, fostering a collaborative team environment to drive operational success.

Overview

2
2
years of professional experience

Work History

Assistant Manager/Cashier

Marathon Express Mart
01.2024 - 05.2025
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Cashier

Mobil Gas Station
01.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.

Cashier Assistant

Shell Gas Station
02.2023 - 12.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Collaborated with sales team to identify and promote high-demand products.
  • Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.

Education

BECHLOR OF ARTS - Marketing

NORTH GUJARAT STATE
HIMMATNAGAR , GUJARAT , INDIA
05.2012

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Customer relations
  • Goal setting
  • Workload management
  • Retail operations
  • Customer relationship management (CRM)
  • Retail operations management
  • Sales growth
  • Cost reduction
  • Cost control
  • Verbal and written communication
  • Employee engagement
  • Customer service and satisfaction

Timeline

Assistant Manager/Cashier

Marathon Express Mart
01.2024 - 05.2025

Cashier

Mobil Gas Station
01.2024 - 12.2024

Cashier Assistant

Shell Gas Station
02.2023 - 12.2023

BECHLOR OF ARTS - Marketing

NORTH GUJARAT STATE

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