Sesar Pacheco
Waterbury,CT
Summary
Eager to join COCC as a Customer Support Coordinator, bringing over 2 years of customer service experience, proficiency in technical support, and a passion for delivering exceptional online customer service. Skilled in problem-solving, technical troubleshooting, and effective communication, aiming to contribute to COCC's commitment to innovation and top-quality support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safe Connect Advocacy Coordinator
Connecticut Coalition Against Domestic Violence
10.2019 - Current
- Provide phone and online support to clients, demonstrating empathy and professionalism
- Develop and implement individualized safety plans
- Offer technical support for clients using electronic systems for restraining orders
- Maintain detailed records of client interactions.
Sales Associate
Arch Telecommunications (Sprint)
05.2017 - 12.2018
- Delivered high-quality customer service, resolving inquiries and technical issues
- Processed transactions with a focus on accuracy and efficiency
- Developed proficiency in various computer systems and software.
Sales Associate
GNC
02.2013 - 03.2017
- Enhanced customer relationship through effective communication and service
- Addressed customer inquiries, demonstrating problem-solving skills
- Maintained transaction accuracy and proficiency in POS systems.
Education
High School Diploma -
Sacred Heart High School
06.2012
Skills
- Exceptional phone and online customer service skills
- Technical troubleshooting and problem-solving
- Proficient in Windows and MacOS operating systems
- Familiarity with online banking services and web navigation
- Detail-oriented with strong documentation abilities
- Effective communication and interpersonal skills
- Bilingual in Spanish & English
Certification
Currently studying for CompTIA A+ certification (to be completed by [insert expected completion date])
Timeline
Safe Connect Advocacy Coordinator
Connecticut Coalition Against Domestic Violence
10.2019 - Current
Sales Associate
Arch Telecommunications (Sprint)
05.2017 - 12.2018
Sales Associate
GNC
02.2013 - 03.2017
High School Diploma -
Sacred Heart High School
Currently studying for CompTIA A+ certification (to be completed by [insert expected completion date])
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