Seseni Y Alemu
11141 Meridian Hill Way Upper Marlboro ,MD
Summary
Driven professional with a proven record of enhancing customer experiences at Babylon Futbol Cafe by expertly mixing unique cocktails and strategically upselling, boosting revenues. Fluent in English and Amharic, adept in payment processing and customer service, I thrive in fast-paced environments, ensuring both efficiency and high-quality service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SP plus corporation
Columbus, Ohio
05.2023 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed customer payments by cash or credit card accurately and efficiently.
Bartender/server
Babylon Futbol Cafe
Falls Church
03.2019 - 11.2022
- Mixed unique and interesting cocktails for customers, including bar specials
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Served high customer volumes during special events, nights, and weekends
- Assist on cash register when customers per their request
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Explained menu items and suggested appropriate options for food allergy concerns
- Checked guests' identification before serving alcoholic beverages.
Server/Bartender
Andelusia Lounge
Arlington, Virginia
03.2016 - 03.2019
- Inspected dishes and utensils for cleanliness
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Increased sales significantly by upselling higher-end products to customers
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Mixed unique and interesting cocktails for customers, including bar specials
Office Administrator
Ameribenz Auto Service
Bladensburg
12.2014 - 02.2016
- Scheduled appointments for senior management team members using Outlook calendar system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Customer Service
Top View Resturant
Addis Ababa
09.2013 - 08.2014
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
Bright Future School
07-2014
Skills
- Extensive interpersonal
- Communication and community involvement experience
- Fast learner
- Speaks multiple languages fluently: english and amharic
- Check Payment Processing
- Table Setting Arrangements
- Effective Customer Upselling
- Dining Customer Service
Timeline
Customer Service Representative
SP plus corporation
05.2023 - 02.2025
Bartender/server
Babylon Futbol Cafe
03.2019 - 11.2022
Server/Bartender
Andelusia Lounge
03.2016 - 03.2019
Office Administrator
Ameribenz Auto Service
12.2014 - 02.2016
Customer Service
Top View Resturant
09.2013 - 08.2014
High School Diploma -
Bright Future School
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