Sesinando Punzalan B.S.N., R.N
Roseville,CA
Summary
Organized,motivated and compassionate Registered Nurse with distinguished understanding of hospital functions. Skilled at developing comprehensive post-treatment plans with patients and doctors for quality healthcare. Committed to patient education and advocacy. Seeking opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Psychiatric Registered Nurse
Sierra Vista Hospital
Sacramento , CA
07.2023 - Current
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
- Collaborated with prescribing professionals to get patients necessary medications.
- Met patient needs by devising and coordinating highly tailored care plans for each individual.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Behavioral Health Technician
Fairbanks Memorial Hospital
Fairbanks , AK
03.2022 - 12.2022
- Documented patient behavior, interventions completed and patient response to interventions.
- Completed patient reports daily and submitted to management for evaluation.
- Completed daily client rounds and tracked client movements.
- Cultivated relationships with fellow staff members to enhance team collaboration..
- Documented patient interactions in compliance with HIPAA requirements.
- Assisted in examination and treatment of patients under direction of nursing staff.
Medical Imaging Assistant
Fairbanks Memorial Hospital
Fairbanks , AK
08.2021 - 03.2022
- Developed and labeled diagnostic images and films in accordance with established quality standards.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Registered Nurse, Medical-Surgical Unit
Diliman Doctors Hospital
NCR , Philippines
02.2020 - 04.2020
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
Client Service Representative
Teletech
Quezon City , Philippines
07.2018 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Registered Nurse, Medical-Surgical Unit
Commonwealth Hospital And Medical Center
Quezon City , Philippines
09.2016 - 03.2018
- Confirmed proper functioning of life support equipment such as ventilators and feeding tubes.
- Specialized in nursing care for patients requiring continuous and comprehensive observation and acute trauma patients with multitudes of injuries.
- Performed cardiopulmonary resuscitation accurately and effectively.
- Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
- Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
- Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
- Observed patient's heart rate, blood pressure and respiration for signs of distress.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Created, implemented and evaluated patient care plans with medical team.
Senior Customer Service Specialist
Convergys
Quezon City , Philippines
06.2011 - 08.2016
- Determined accurate prices for Mobile Phone, Data , Calling and Messaging Plans customer services, consistently searching for deals and best prices.
- Updated Multiple system with order specifics and customer details, preferences and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
Bachelor of Science - Nursing
Manila Doctors College
Pasay City , Philippines03.2009
Skills
- Excellent Customer Service Skills
- Bilingual in English and Filipino
- Problem Solving
- Active Listening
- Interpersonal Skills Development
- Rapport Building
- Group Therapy
- Adaptability and Flexibility
- Microsoft Office
Certification
- Basic Life Support (BLS) Certification 2022 to Present
- AVADE Certification Training , Foundation Health Partners - 2022
- CPR certified through American Heart Association
- Hemodialysis Training - 2011
- Basic Skill For Nurses Training , Lung Center of Philippines-2010
- CPI Trained-2023
Timeline
Psychiatric Registered Nurse
Sierra Vista Hospital
07.2023 - Current
Behavioral Health Technician
Fairbanks Memorial Hospital
03.2022 - 12.2022
Medical Imaging Assistant
Fairbanks Memorial Hospital
08.2021 - 03.2022
Registered Nurse, Medical-Surgical Unit
Diliman Doctors Hospital
02.2020 - 04.2020
Client Service Representative
Teletech
07.2018 - 08.2019
Registered Nurse, Medical-Surgical Unit
Commonwealth Hospital And Medical Center
09.2016 - 03.2018
Senior Customer Service Specialist
Convergys
06.2011 - 08.2016
Bachelor of Science - Nursing
Manila Doctors College
- Basic Life Support (BLS) Certification 2022 to Present
- AVADE Certification Training , Foundation Health Partners - 2022
- CPR certified through American Heart Association
- Hemodialysis Training - 2011
- Basic Skill For Nurses Training , Lung Center of Philippines-2010
- CPI Trained-2023
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