Sesley McDonald
Rock Hill,South Carolina
Summary
Dedicated and results-driven Business Support Professional with 7+ years of enhancing operational efficiency, facilitating cross-functional collaboration, and delivering exceptional customer and client experiences. Motivational leader and organizational problem-solver with advanced supervisory and team building skills. With a passion for continuous improvement, I am committed to contributing to the growth and success of the organization.
Overview
10
10
years of professional experience
Work History
Senior Supervisor
OneMain Financial
Fort Mill, SC
03.2016 - 05.2023
- Provided leadership, set expectations and fostered a collaborative and productive environment to a team of fifteen business support professionals.
- Analyzed performance data and forecasted business results for upper management which provided insights into goal alignment.
- Ensured compliance with applicable laws, regulations (FDCPA), policies, and procedures related to collections.
- Worked closely with human resources to support employee management and organizational planning.
- Collaborated with other departments, such as sales, underwriting, and risk management to ensure seamless communication and alignment of business objectives.
Team Lead
OneMain Financial
Fort Mill, SC
01.2015 - 03.2016
- Identified opportunities for process improvements, implementing changes when required.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Collector III
OneMain Financial
Fort Mill, SC
03.2013 - 03.2015
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Education
Master of Science - Social Work
Winthrop University
Rock Hill, SC05-2016
Bachelor of Science - Social Work
Winthrop University
Rock Hill, SC12-2013
Skills
- Operations Management
- Data Analysis
- Strategic Planning
- Training and Mentoring
- Project Management
- Process Monitoring and Improvement
- Compliance Understanding
- Risk Management
- Quality Assurance
- HR Knowledge
Timeline
Senior Supervisor
OneMain Financial
03.2016 - 05.2023
Team Lead
OneMain Financial
01.2015 - 03.2016
Collector III
OneMain Financial
03.2013 - 03.2015
Master of Science - Social Work
Winthrop University
Bachelor of Science - Social Work
Winthrop University
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