Sesy Hernandez Benitez
Miami,FL
Summary
At Torreda Product Solutions, I spearheaded quality control, significantly enhancing customer satisfaction and company reputation through innovative problem-solving and efficient process improvements. My expertise in coaching and assertiveness led to streamlined operations, demonstrating impactful leadership and technical proficiency without exceeding a 55-word limit.
Overview
3
3
years of professional experience
Work History
Torreda Product Solutions
Quality Control Manager
01.2022 - 10.2024
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
- Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
- Introduced new tools that streamlined the workflow for managing resolutions, saving time and resources for the team.
Education
High School Diploma -
Iselin Marcial Jimenes Montero
Habana, Cuba06-2019
Skills
- Coaching and mentoring
- Assertiveness
- Influencing skills
- Task delegation
Languages
Portuguese
Professional Working
English
Elementary
Spanish
Native or Bilingual
Timeline
Torreda Product Solutions
Quality Control Manager
01.2022 - 10.2024
High School Diploma -
Iselin Marcial Jimenes Montero
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