Set Rathanaphonh
Tulsa,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I enjoy learning new things and work well with others and for others to help the company run efficiently and proficiently.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Thai Dee Cleaners of Ok,LLC
Cleveland, OK
10.2016 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
Associate of Arts - Science Education
NMSU
Las Cruces, NM05-2007
Associate of Arts -
NMSU
Las Cruces, NMSkills
- Training and mentoring
- Project Management
- Client/Vendor Specialist
- Schedule Coordination
Timeline
Customer Service Manager
Thai Dee Cleaners of Ok,LLC
10.2016 - 01.2018
Associate of Arts - Science Education
NMSU
Associate of Arts -
NMSU