Setareh Mobasseri
Los Angeles,California
Summary
Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Farsi.
Overview
1
1
year of professional experience
Work History
Receptionist
Co Advance Billing
Woodland Hills , CA
2018.05 - 2019.01
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Cashier/Customer Service Representative
New York And Company
Canoga Park , CA
2017.10 - 2018.08
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Investigated customer concerns to resolve problems and maintain loyalty.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Cleaned floors regularly and used proper signs to warn customers of slippery surfaces.
Education
High School Diploma - undefined
Taft Charter High School
Woodland Hills, CA2016
Associate of Science - Nursing
Pierce City High School
Pierce City, MO2023
Skills
- Customer/Client relations
- Multitasking strengths
- Time management
- Attention to detail
- Team standards
- Organization skills
- Multi-line telephone systems
- Credit card processing
- Multi-line phone talent
- Quick learner
- Retail store support
Timeline
Receptionist
Co Advance Billing
2018.05 - 2019.01
Cashier/Customer Service Representative
New York And Company
2017.10 - 2018.08
High School Diploma - undefined
Taft Charter High School
Associate of Science - Nursing
Pierce City High School
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