Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Seth Adams

Stevenson Ranch,CA

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Expert in the field of Arbitrations, responding to posted arbitrations from other carriers and hearing arbitrations between carriers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Executive

Greyhawk Brokers, LLC
05.2023 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.

Claims Customer Service Representative

AAA Auto Club South
01.2017 - 05.2023
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Advised customers on required information for claim submissions to progress applications.
  • Worked with Arb Forums consistently, submitting over 500 files and hearing over 400 for the company in a year and a half span.

Education

Bachelor of Science - Business Admin

University of La Verne
La Verne, CA
11.2018

Skills

  • Negotiation
  • Customer Relationships
  • Knowledge of Industrial Standards
  • Extensive Claims Knowledge
  • Arbitration Expertise
  • Damage disputes
  • Liability Disputes

Certification

  • licensed property & casualty insurance agent, License number: 0K96592

Timeline

Account Executive

Greyhawk Brokers, LLC
05.2023 - Current

Claims Customer Service Representative

AAA Auto Club South
01.2017 - 05.2023

Bachelor of Science - Business Admin

University of La Verne

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Seth Adams