SETH AGBOOLA
Lexington
Summary
Results-driven Project Manager with expertise in leading teams to achieve project objectives. Coordinates multiple projects, trains staff, and implements process improvements to optimize workflow efficiency. Guides project teams by managing resources and schedules, while collaborating with stakeholders to define project scopes and enhance service delivery.
Overview
24
24
years of professional experience
Work History
Project Supervisor
LexPro LLC
Lexington
02.2022 - Current
- Supervised project teams to ensure timely completion of tasks and objectives.
- Coordinated scheduling and resources for multiple ongoing projects effectively.
- Led daily meetings to communicate project updates and address team concerns.
- Managed project documentation to maintain organized records and compliance standards.
- Trained new staff on project protocols and operational procedures.
- Collaborated with stakeholders to define project scopes and deliverables clearly.
- Implemented process improvements to enhance workflow efficiency across teams.
- Resolved conflicts among team members to maintain a positive work environment.
- Provided technical guidance to staff members when required during the course of a project's execution.
- Oversaw day-to-day operations related to assigned projects in order to ensure smooth workflow processes.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Resolved conflicts among stakeholders by implementing proactive problem solving techniques.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Scrum Master
AZ Consulting
Lexington
11.2017 - 01.2022
- Facilitated daily stand-up meetings to promote team communication and collaboration.
- Coordinated sprint planning sessions to define project scope and deliverables.
- Managed backlog refinement to prioritize tasks and ensure clarity for the team.
- Guided teams in Agile methodologies to enhance workflow efficiency and adaptability.
- Resolved team conflicts by fostering open dialogue and mutual understanding.
- Collaborated with stakeholders to align project goals with business objectives.
- Mentored junior Scrum Masters on best practices in Agile project management.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Encouraged continuous process improvement initiatives through retrospectives.
Manager
Lavenir Auto
Lexington
11.2017 - 01.2022
- Oversaw daily operations to ensure smooth workflow and service quality.
- Managed team performance through regular coaching and feedback sessions.
- Coordinated training programs to enhance staff skills and knowledge.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Monitored compliance with safety regulations across all operational areas.
- Facilitated regular team meetings to discuss goals and address challenges.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Fulfillment Associate
Amazon LLC
Lexington
06.2015 - 08.2017
- Operated material handling equipment to transport goods efficiently.
- Picked and packed customer orders with attention to detail.
- Collaborated with team members to streamline daily operations.
- Maintained cleanliness and safety standards in the work area.
- Assisted in training new associates on operational procedures.
- Monitored product quality during picking and packing processes.
- Managed inventory control and organization within the fulfillment center.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Lead Customer Service Consultant
Smile Communications
01.2012 - 05.2015
- Nigeria
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Provided product information and recommendations based on customer needs.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to enhance customer service processes.
- Educated customers on billing procedures and service features.
- Trained new staff on customer service protocols and best practices.
- Monitored customer feedback to identify areas for improvement in service delivery.
- Greeted customers and answered inquiries promptly and professionally.
Lead, Customer Relations
Tesco
01.2003 - 12.2005
- United Kingdom
- Managed customer relations through effective communication.
- Led training sessions for new hires on best practices for customer relations management.
- Managed daily operations of commercial service department, including customer relations, scheduling, and budgeting.
- Oversaw daily operations of the organization including staffing, inventory control, budgeting, accounting practices, and customer relations management.
- Coached team members in customer relations, merchandising and food safety requirements for optimal grocery product management.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Attended meetings with senior management to discuss strategies for improving customer relations.
Education
Master of Science - Law, Politics & Gender Studies
Lead City University
Ibadan, OY06-2024
Certified Scrum Master -
Scrum Alliance
California City, CA01-2014
Health , Safety & Environment Certification (HSE - Advance level 3) -
01-2012
B.Sc - Politics & International Relations
Lead City University
Ibadan01-2009
Conflict Analysis Certificate -
United State Institute for Peace
01-2006
Diploma in Desktop Publishing & Internet Application -
B.D.B Computer Institute
01-1998
Skills
- Excellent Communication skills
- Organizational Skills
- Interpersonal Skills
- Sound Analytical skill
- Ability to take initiative
- Self motivated
- Computer literate
- SQL
- Agile scrum Methodology
- Project Management
- MS office tools
- Jira applications
Hobbies and Interests
- Travelling
- Driving
- Swimming
- Meeting people
- Surfing the internet
Key Of Success
- Leadership
- Training Recognition
- Communication
- Continuous Improvement
- Integrity and ethics
Timeline
Project Supervisor
LexPro LLC
02.2022 - Current
Scrum Master
AZ Consulting
11.2017 - 01.2022
Manager
Lavenir Auto
11.2017 - 01.2022
Fulfillment Associate
Amazon LLC
06.2015 - 08.2017
Lead Customer Service Consultant
Smile Communications
01.2012 - 05.2015
Lead, Customer Relations
Tesco
01.2003 - 12.2005
Master of Science - Law, Politics & Gender Studies
Lead City University
Certified Scrum Master -
Scrum Alliance
Health , Safety & Environment Certification (HSE - Advance level 3) -
B.Sc - Politics & International Relations
Lead City University
Conflict Analysis Certificate -
United State Institute for Peace
Diploma in Desktop Publishing & Internet Application -
B.D.B Computer Institute