Summary
Overview
Work History
Education
Skills
Websites
Timeline
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SETH AGUILERA

San Jose,CA

Summary

I have 10 years of experience as a program manager within Trust and Safety operations. My areas of expertise are Child Safety, Hate Speech, Intellectual Property, Legal, and Regulatory Compliance. My strengths include data analysis, report writing, quality improvement, problem-solving, communication, process writing, and vendor management.

Overview

9
9
years of professional experience

Work History

Technical Program Manager, Andriod

Artech @Google
08.2022 - 06.2023
  • Ensured successful execution by establishing clear milestones, defining success criteria, allocating resources, and timely delivery of Android OS features for annual release.
  • Ensured compliance with industry standards through rigorous audits, risk assessments, and corrective actions.
  • Collaborated closely with key departments to align technical initiatives with overall business objectives.

Technical Program Manager, User Integrity

Rose International @Meta
06.2021 - 08.2022
  • Tracked and drove accountability for the execution of privacy & regulatory-related engineering tasks.
  • Resolved technical blockers through proactive identification and resolution of system bottlenecks and architectural issues.
  • Streamlined compliance processes by implementing efficient monitoring systems and tools.
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Improved on-time code and documentation compliance from 70% to 90% within H2 of 2021. Grew engineer recognition, added further clarity in the process, and generated new management and status reports.

Quality Assurance Program Manager Trust & Safety

TikTok
09.2019 - 09.2020
  • Managed a team of 5 program managers and 50 QA analysts within the US and SEA in fast-paced setting to support urgent safety needs and prioritization of large-scale privacy initiatives across all TikTok products.
  • Developed and executed acomprehensive quality assurance program, improving quality accuracy from 75% to 90% through aggressive KPIs.
  • Managed 8 external vendor relationships to ensure consistent adherence to program KPIs.
  • Monitored vendor performance and analyzed data to recognize quality, process, and tooling inefficiencies and potential risk areas.

Trust and Safety Quality Assurance Program Manager

Accenture @Google
09.2016 - 09.2019
  • Copyright: Improved overall quality from 90% to 97%.
  • Child Safety: Achieved a 45% improvement in quality, increasing from 47% to 92%, within 10 months through cross-functional collaboration and ongoing improvement efforts with the policy, process, and training teams.
  • Google Play App Store: Oversaw quality program and collaborated with the training department to establish standards for compliance and support operational activities for ongoing quality improvement initiatives.

Content Moderation QA Analyst

Google
06.2014 - 09.2016
  • Conducted thorough content audits from the human moderator population to identify and address issues related to policy, process, and adherence to community and developer guidelines.

Education

Film, TV Production

De Anza College
Cupertino, CA

Skills

  • Trust and Safety Operations
  • Vendor Management
  • Policy Writing
  • Process Writing
  • Quality Management
  • Data Analysis
  • Team Management & Development
  • Report Writing & Presentation
  • Legal & Regulatory Compliance

Websites

Timeline

Technical Program Manager, Andriod

Artech @Google
08.2022 - 06.2023

Technical Program Manager, User Integrity

Rose International @Meta
06.2021 - 08.2022

Quality Assurance Program Manager Trust & Safety

TikTok
09.2019 - 09.2020

Trust and Safety Quality Assurance Program Manager

Accenture @Google
09.2016 - 09.2019

Content Moderation QA Analyst

Google
06.2014 - 09.2016

Film, TV Production

De Anza College

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SETH AGUILERA