Seth Brown
Summary
Property management support professional with expertise in office operations and advanced proficiency in Microsoft Office. Demonstrates strong planning and problem-solving abilities, adapting quickly to changing environments. Capable of prioritizing multiple tasks and meeting tight deadlines while maintaining high standards of quality. Focused on cost-effectiveness and profitability, ensuring exceptional customer service outcomes.
Overview
21
21
years of professional experience
Work History
Concierge
Camden Property Trust
01.2021 - Current
- Head Concierge – Providing a warm welcome to guests and residents so they feel at home!
- Creating an incredibly detailed concierges report of the events of the day and notifying the management office & concierges team of important findings/events/deliveries.
- Ensuring all amenities are aesthetically pleasing and notifying housekeeping as needed so guests and residents have a lovely experience and feel at home.
- Meeting with valet to make sure lobby doors and valet station are clean and orderly, vehicles are parked if not a vendor or food delivery personal.
- Constant communication with Maintenance Supervisor to ensure service requests are resolved in a timely manner and with the utmost satisfaction of our residents.
- Reviewing camera when necessary and reporting finding to management.
- Following up with vendors to ensure camera systems and gates are properly functional.
- Conducting weekly records audits to ensure accuracy of freight elevator so move-in/move outs/transfers operate smoothly for resident satisfaction, pool audit so all visiting guests are attended for.
- Managing weekly dry cleaning drop off bins and deliveries.
- Scheduling monthly water and coffee deliveries for our residents and guests to enjoy.
- Completely reorganizing package room by numeric order for optimal package storage.
- Scheduling weekly pest control and reaching out to vendor for special requests by residents for emergency visits.
- Passing out treats for dogs so we can show our furry friends at Post Oak some love too!
Concierge
Camden Property Trust
01.2014 - 01.2021
- Managing leasing consultants and reporting to the property manager on the events of the day.
- Planning residential events, functions as well as employee functions, ordering office supplies, ensuring all amenities were aesthetically pleasing and safe.
- Managing the estate engineering department to ensure that service requests are resolved in a timely manner and with the utmost satisfaction.
- Conducting weekly records audits to ensure accuracy of client information while utilizing the opportunity to train the leasing consultants with any corrections.
- Managing Account Receivables/Account Payable for all clients, expenses, and property.
Leasing Consultant
Camden Property Trust
05.2012 - 01.2014
- Building relationships with potential clients to find their requirements in order to locate the apartment that will best suit their needs.
- Responsible for document management on all resident files to ensure accuracy in the event of an audit.
- Accolades- My Camden rollout; Comcast rollout; Amenities improvement plan; Local Vendor update planning guide.
Shipping Coordinator
United Parcel Service (UPS)
01.2005 - 05.2012
- Accurately categorize, condense, and distribute product orders while minimizing error.
- Data entry of all pertinent shipment information to insure accurate customer invoicing and satisfaction.
- Ensured governances were maintained while processing.
- Maintenance of overall location and materials within.
- Accolades - Purina Foods Medical grade distributions national account.
Education
Interior Design Certification -
Haverhill Interior Design
12.2009
High School Diploma -
Martin High School
Arlington, TX05.2001
Skills
- Microsoft Office Suite
- Active building management
- Team collaboration
- Client confidentiality
- Problem solving
- Strong work ethic
- OneSite proficiency
- Maintenance reporting
- Bookkeeping expertise
- Management services
- Customer relations expertise
- Effective communication
- Staffing policies and procedures
- Residential activity coordination
- Event planning skills
- Customer service excellence
- Vendor management strategies
- Package tracking systems
- Safety compliance knowledge
- Document management systems
- Adaptability in dynamic environments
- Hospitality services support
- Office efficiency improvement
- Front desk operations support
- Professional telephone etiquette
Accomplishments
- My Camden rollout
- Comcast rollout
- Amenities improvement plan
- Local Vendor update planning guide
- Purina Foods Medical grade distributions national account
Timeline
Concierge
Camden Property Trust
01.2021 - Current
Concierge
Camden Property Trust
01.2014 - 01.2021
Leasing Consultant
Camden Property Trust
05.2012 - 01.2014
Shipping Coordinator
United Parcel Service (UPS)
01.2005 - 05.2012
Interior Design Certification -
Haverhill Interior Design
High School Diploma -
Martin High School