Seth Campbell
Hutchinson,KS
Summary
Energetic and highly focused Management Trainee with 9 years career experience in food industry corporation. Self-starter driven to achieve Upper-Management status. Exceptional team builder and leader with excellent communication and analytical skills. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
15
15
years of professional experience
Work History
Culinary Manager
Olive Garden - Darden Restaurants
Hutchinson, KS
07.2022 - Current
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
- Maintained an organized work environment by delegating tasks among staff members.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Ensured proper food safety and sanitation standards were met throughout the kitchen.
- Trained new employees to perform duties.
- Maintained records of all food production activities including sales figures, purchase orders and stock levels.
- Oversaw daily operations of the kitchen including scheduling, budgeting and inventory control.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Culinary Manager
Red Lobster
Asheville, NC
08.2021 - 06.2023
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
- Trained new employees on safety protocols, knife skills, recipe preparation techniques and plating design.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
- Maintained an organized work environment by delegating tasks among staff members.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
General Manager
Burger King
Asheville, NC
02.2019 - 07.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Supervised employees through planning, assignments, and direction.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Forecasted customer demand to set prices or credit terms for goods or services.
Customer Service Representative
Percepta
Asheville, NC
09.2018 - 02.2019
- Resolved customer inquiries both inbound and outbound using job aids and desktop tools with utmost priority.
- Deliver polished, grammatically accurate verbal and written responses to customer inquiries and concerns.
- Participated in team meetings, pep sessions, focus groups, and scheduled training sessions.
- Suggested solutions to Team Leader for recurring issues.
- Develops innovative solutions for newly identified problems.
- Demonstrated in-depth product knowledge for technical support.
- Maintain awareness of the latest advancements in the industry.
- Enhanced operations with business processes aimed at bolstering employee retention, productivity, profitability, and consumer satisfaction.
- Recommended marketing promotions to customers during service calls.
- Managed supplemental projects as required.
Assistant Manager
McDonald’s Corporation
02.2016 - 07.2018
- Supervising crews and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
- Coordinating staff training with crew trainers
- Maintaining a cooperative and harmonious working relationship between management team and your crew
- Handling HR issues as they arise, including disciplinary write-ups
- Conducting crew meetings as needed to discuss operations procedures and promotions
- Conducting weekly inventories
- Controlling payroll to meet company labor cost standards
- Controlling inventory to meet company GAP standards
- Supporting management team and General Manager in their operational decisions
- Maintaining reports and records based on company standards and in full compliance with state and federal regulations
- Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
- Assuming responsibility for cash for all shifts, including bank deposits and ensuring that all cash procedures are properly adhered to
- Maintaining professional appearance and demeanor at all times
- Ensuring that all sanitation, safety and security policies and procedures are observed and enforced
- Consistently exhibiting the actions and behaviors that best demonstrate McDonald’s Vision and Values
- Performing other tasks as directed by management
Shift Manager
Yum! Brands (Taco Bell)
09.2015 - 02.2016
- Exceeding the guests' expectations
- Supervising all financial aspects of food cost and labor targets
- Preparing and following labor schedules and product projections
- Training and motivating team members
- Preparation of products and maintaining quality to meet brand standards
- Monitoring all service equipment
Department Manager
McDonald’s Corporation
06.2010 - 09.2015
- Supervise kitchen workers, providing training, scheduling, and standards enforcement
- Verify, review, and ensure freshness, quality, and hygiene of food
- Develop and enforce opening and closing procedures
- Control costs and inventory, reducing waste, and conducting repairs to reduce impact on operations
- Consistently exhibiting the actions and behaviors that best demonstrate McDonald’s Vision and Values
- Performing other tasks as directed by management
Education
Associate of Applied Science - Massage Therapy
Heritage Institute
Jacksonville, FL06.2007
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2005
Skills
- Inventory Management
- Talent Acquisition
- Performance Monitoring
- Collaborative Team Development
- Strong Time Management
- Proficient in Task Management
- Client-Focused
- Goal-Driven
- ServSafe manager
Timeline
Culinary Manager
Olive Garden - Darden Restaurants
07.2022 - Current
Culinary Manager
Red Lobster
08.2021 - 06.2023
General Manager
Burger King
02.2019 - 07.2021
Customer Service Representative
Percepta
09.2018 - 02.2019
Assistant Manager
McDonald’s Corporation
02.2016 - 07.2018
Shift Manager
Yum! Brands (Taco Bell)
09.2015 - 02.2016
Department Manager
McDonald’s Corporation
06.2010 - 09.2015
Associate of Applied Science - Massage Therapy
Heritage Institute
High School Diploma -
Sandalwood High School