Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.
Work History
EVV Operations Analyst
5 Months
Hmong Home Health Care | 03.2026 - Current
Developed and maintained reporting dashboards for real-time performance tracking.
Analyzed operational data to identify inefficiencies and recommend process improvements.
Conducted root cause analysis on service discrepancies, proposing corrective actions to management.
Led training sessions for Caretakers and Employees on mobile & desktop applications.
Timecard Billing Analyst
1 Year
Hmong Home Healthcare | 03.2024 - 03.2025
Designed and implemented multiple Excel auditing tools to review payroll prior to submission, improving accuracy and reducing errors.
Provided leadership with insights on payroll trends and identified process gaps, facilitating informed decision-making.
Analyzed billing discrepancies to ensure accurate invoicing and timely resolution of customer issues.
Developed and maintained comprehensive reports to track billing metrics and improve departmental efficiency.
Records Coordinator
10 Months
Winthrop and Weinstine, P.A. | 01.2021 - 11.2021
Organized sensitive legal records to ensure compliance with firm and industry standards.
Streamlined record-keeping systems to enhance retrieval time and accuracy.
Provided attorneys and staff quick access to case-critical information, facilitating informed decision-making.
Team Member
4 Years 1 Month
Target | 10.2019 - 11.2023
Delivered high-quality customer service in a fast-paced retail environment.
Stocked merchandise on shelves to maintain product availability., sales floor support, and team collaboration.
Earned recognition for reliability and teamwork contributions in multiple projects.