Seth Ferrell
Fort Pierce,Florida
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Bankers Life Insurance Company Of America
Ft. Pierce, FL
03.2023 - 08.2024
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Frontline Member Associate
Sam's Club
Vero Beach, FL
04.2022 - 09.2022
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
- Accepted payments via cash, card and check.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
Senior Game Advisor
GameStop
Fort Pierce, Florida
11.2021 - 04.2022
- Handled money directly and rung up customer transactions
- Assisted store in meeting sales, profit, and shrink goals Convinced customers to make game reserves and subscriptions on top of their intended purchases
- Dusted and cleaned shelves, counters, fixtures, merchandise, and store equipment
- Prepared online orders for shipping, packing the items in a timely manner
Customer Service Agent
Amazon
Mount Carbon, WV
05.2020 - 08.2020
- Customer service over the phone and text by checking their accounts and listening to their problems, working with them to help correct the issue at hand
- Issued refunds and/or returns for customers that had was unsatisfied with their purchase
- Disconnect or reactivate subscription services for customers
Server
Pizza Hut
Smithers, WV
08.2016 - 06.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
EBay Seller
EBay, Synergy Sales, Inc
Mount Carbon, WV.
08.2013 - 03.2016
- Posting items online for purchase including adding pictures and description of the items
- Photographing items that were for sale on the website •
- Inventory management of all items in stock
Cashier
7-Eleven
Montgomery, WV
05.2010 - 05.2013
- Handled money directly and rung up customer transactions
- Cleaning the store via dusting and cleaning shelves, counters, fixtures, merchandise, and store equipment
- Checking measurements of gasoline and recording accordingly to notify how much fuel was needed for orders
Cashier
Kroger
Smithers, WV
01.2006 - 01.2008
- Handled money directly and rung up customer transactions
- Clearing parking lot of shopping carts to be put back in the store for customers to use
- Cleaning work area and bathrooms via spraying and wiping down
- Occasionally carrying groceries to customers' vehicles and assisting them with loading their order
- Bagging groceries in a neat and designated order
Education
High School Diploma -
Valley High School
Smithers, WV06.2005
Some College (No Degree) - Communications Broadcasting
West Virginia State University
Institute, WVSome College (No Degree) - Printing Technology
Bridge Valley Community And Technical College
Montgomery WVSkills
- Fluent in English (writing, reading, and speaking)
- Talent for quickly mastering technology
- Excellent usage of Microsoft Office
- 69 WPM on computer keyboard with a 954 % accuracy
- Calm and Professional Under Pressure
- Customer Service
Timeline
Insurance Agent
Bankers Life Insurance Company Of America
03.2023 - 08.2024
Frontline Member Associate
Sam's Club
04.2022 - 09.2022
Senior Game Advisor
GameStop
11.2021 - 04.2022
Customer Service Agent
Amazon
05.2020 - 08.2020
Server
Pizza Hut
08.2016 - 06.2018
EBay Seller
EBay, Synergy Sales, Inc
08.2013 - 03.2016
Cashier
7-Eleven
05.2010 - 05.2013
Cashier
Kroger
01.2006 - 01.2008
High School Diploma -
Valley High School
Some College (No Degree) - Communications Broadcasting
West Virginia State University
Some College (No Degree) - Printing Technology
Bridge Valley Community And Technical College
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