Seth Freier

Guided new and existing team members through onboarding processes and provided coaching to enhance skills and motivation. Supported team in achieving high customer satisfaction and effective issue resolution. Managed sensitive customer information while adhering to security standards during account interactions. Assisted in developing technical skills for troubleshooting software and hardware issues, processing refunds, and handling warranty claims.

Guided new and existing team members through onboarding processes and provided coaching to enhance skills and motivation. Supported my team in achieving high customer satisfaction and effective issue resolution. Assisted with developing technical skills for troubleshooting software and hardware issues, processing refunds, and handling warranty claims.

Assisted with agents development towards understanding and resolving technical issues through effective troubleshooting of software and hardware problems. Guided new team members in achieving performance goals and improving metrics such as average call handle time and first time call resolution.