Seth Gorman
South Lake Tahoe,CA
Summary
Adaptable and committed to surpassing company goals in deadline-driven, fast-paced environment. Excels in positions of leadership, proficient in delegating tasks and fostering an environment to maximize the team's collective strengths. Talented multi-tasker with attention to detail. Background includes extensive customer service, improving performance, reducing costs and eliminating waste to maximize profitability of food service and bar operations. Strategic planner with effective communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Dock Manager
Tahoe Keys Boat Rentals
05.2021 - 10.2023
- Oversaw day-to-day functions, procedures, and processes relating to boat rentals, reservations, and customer relations
- Lead training of team in safety procedures, rules and regulations as they pertain to state boating laws and navigation
- Directed a team of 20 members daily in renting, operating and fueling boats to ensure efficiency and and quality customer service
- Operated and maintained our fleet of 60 boats and 15 Jet skis daily
- Trained and oversaw the execution of on-water recuses and emergency response
Food and Beverage Supervisor
Sierra At Tahoe Ski Resort
11.2021 - 04.2023
- Interviewed and hired my team. Delivered in-depth training to team workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set departmental standards, guidelines and objectives. Maintained administrative processes such as scheduling, development of department operating plans, budgeting and staffing models to ensure efficient operation of kitchen, bar and restaurant.
- Organized and implemented live music/ events to increase traffic and generate business.
Guest Service Manager
Sierra At Tahoe Ski Resort
11.2018 - 03.2020
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with guests with navigation of the resort
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Assisted with booking reservations, tickets and ski/ snowboard lessons
- Dealt with customer complaints from all departments and resolved conflicts to ensure guest satisfaction and repeat business
Kitchen Lead
Clear Creek Twin Pine Lodge
05.2019 - 10.2019
- Delegated food preparation duties and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Oversaw food prep and serving for catering and private events
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Spearheaded the ordering of product biweekly to maintain quality and keep inventory current
Education
Business Management
Norther Essex Community College
Haverhill, MA. 2013High School Diploma -
Pentucket Regional High School
West Newbury, MA2012
Skills
- Inventory Management
- Budget Development
- Staff Supervision
- Supply Ordering
- Payroll Preparation
- Food Safety
- Event Planning
- Recruitment
- Menu Planning
- Staff Forecasting
- Customer Service
BSA Eagle Scout - October 2011
Boy Scouts Of America - Highest rank
Timeline
Food and Beverage Supervisor
Sierra At Tahoe Ski Resort
11.2021 - 04.2023
Dock Manager
Tahoe Keys Boat Rentals
05.2021 - 10.2023
Kitchen Lead
Clear Creek Twin Pine Lodge
05.2019 - 10.2019
Guest Service Manager
Sierra At Tahoe Ski Resort
11.2018 - 03.2020
Business Management
Norther Essex Community College
High School Diploma -
Pentucket Regional High School
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