Seth Hammond
Kansas City,MO
Summary
Innovative I.T Associate with many different roles with a combined total of 5 years' experience in the field .customer satisfaction while providing technical support. Successful in providing network support, troubleshooting, working for the Entire United States Marine Core. I wouldn't be able to summarize the content of the careers i have had in a paragraph. Hardworking and passionate job seeker with strong organizational skills eager to secure an advanced I.T position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Technical Assistance Data Center Cloud Analyst
TEKsystems (subcontractor)
Kansas City, MO
09.2021 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Non Commissioned Officer
United States Air Force Security Forces
Whiteman Air Force Base, MO
09.2016 - Current
- Addressed emergency situations encountered following policies, procedures and strategies.
- Responded to emergency and non-emergency calls relayed from dispatcher or supervisor.
- Prepared and submitted detailed reports for official assignments and investigations.
- Completed mobile and foot patrols in assigned area to identify and deter criminal activities.
- Directed traffic to maintain safe and orderly traffic flow.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Executed operational protocols for criminal and non-criminal violations.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Conducted thorough investigations of serious injury and fatality traffic accidents.
- Sorted, organized and eliminated tips on daily basis to keep open investigations moving forward.
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
IT Help Desk Analyst
Tek Systems
Kansas City, MO
03.2019 - 01.2021
- Answering Phone Calls
- Running updates
- Help desk,
- Troubleshooting Enterprise Internet Services accounts.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project work streams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Server/ Bartender
Jose' Peppers
Kansas City, MO
09.2018 - 09.2019
- At a Mexican restaurant
- Making drinks taking orders
- Only Simple drinks, Margaritas, Tequila, nothing spectacular.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Technical Consultant
Cerner Corporation
Kansas City, MO
03.2018 - 03.2019
- Software development
- Software rollout
- Teaching assisting producing.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Completed $150,000 upgrade of Powerchart Application .
Inventory Control Specialist
Standard Motor Products
Edwardsville, KS
07.2018 - 02.2019
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Maintained Accurate Description and Inventory of the Largest Automotive Manufacturing Company in the United States with a team of 5.
- Used equipment like forklifts and pallet jacks to move inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Input data in Microsoft Word/Excel to create updated status reports for quick reference of project progress and deadlines.
Delivery Coordinator
Menards
Independence, MO
11.2016 - 07.2017
- Set up deliveries Build truck loads Coordinate Deliveries
- Building Materials Sales Associate / Guest order pickup and shipping
Associate
Menards
Lake Ozark, MO
03.2016 - 11.2016
- Guest Order pickup & shipping
- Building deliveries
- Setting up deliveries
- Retrieving guests orders
- Building Materials Sales
- Coordinating Displays for sales
- Assisting Customers with Pr duct management and knowledge
Gas Dock Manager
Mimosa Beach
Climax Springs, MO
07.2014 - 10.2016
- Manage and work on Gas dock in climax springs Missouri
- Bring in large boats, Yachts, Boats of all kinds
- Customer service Experience
- Sales Experience, Management Experience.
Maintenance Laborer
R-IV
Climax Springs, MO
05.2013 - 08.2013
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Kept record of Maintenance and work done to the Grounds.
- Maintained a 100,000 Sq FT Facility.
Education
No Degree - Organizational Leadership
Airman Leadership School
Whiteman Air Force Base, MO04.2021
No Degree - Information Technology
OJT Marine Core Cyber Operations Help Desk
Kansas City, MO05.2020
No Degree - Law Enforcement
United States Air Force Security Forces Academy
Lackland Air Force Base San Antonio Texas 01.2018
High School Diploma -
Climax Springs High School
Climax Springs, MO05.2015
Skills
- Hardware and Software Repair
- Computer Diagnostics
- Attention to Detail
- Highly Professional
- Account Administration
- Error Detection
- Verbal and Written Communication
- Interpersonal Skills
- Microsoft Windows and Office
- Documentation Development
- Multitasking and Prioritization
- Analytical and Methodical
- Friendly and Patient
- Customer Service Support
- Comptia Security Plus Certified
- Technical Troubleshooting
- Problem Solving
Additional Information
- Commendations: , Air Reserve Forces Meritorious Service Medal National Defense Service Medal Global War on Terrorism Service Medal AF Longevity Service AF Training Ribbon, Certifications and Licenses , Comptia Security + 501 October 2020 to September 2023
Timeline
Technical Assistance Data Center Cloud Analyst
TEKsystems (subcontractor)
09.2021 - Current
IT Help Desk Analyst
Tek Systems
03.2019 - 01.2021
Server/ Bartender
Jose' Peppers
09.2018 - 09.2019
Inventory Control Specialist
Standard Motor Products
07.2018 - 02.2019
Technical Consultant
Cerner Corporation
03.2018 - 03.2019
Delivery Coordinator
Menards
11.2016 - 07.2017
Non Commissioned Officer
United States Air Force Security Forces
09.2016 - Current
Associate
Menards
03.2016 - 11.2016
Gas Dock Manager
Mimosa Beach
07.2014 - 10.2016
Maintenance Laborer
R-IV
05.2013 - 08.2013
No Degree - Organizational Leadership
Airman Leadership School
No Degree - Information Technology
OJT Marine Core Cyber Operations Help Desk
No Degree - Law Enforcement
United States Air Force Security Forces Academy
High School Diploma -
Climax Springs High School