Summary
Overview
Work History
Education
Skills
Timeline
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Alex James Oliver

SeaTac,WA

Summary

Results-oriented IT professional with 18+ years of experience working within the data center environment. Is well-versed in nearly every aspect of large-scale server deployments & hardware installations, general troubleshooting of both server & network related equipment, and maintaining a healthy server environment. Proven ability to optimize service value through cross-functional collaboration, able to understand a wide variety of technical diagrams and cable maps. Adept at proactive problem-solving, project coordination, and identifying opportunities process improvement. Also skilled in stakeholder communication and supporting service continuity having provided many years of after hours and on-call support.

Overview

20
20
years of professional experience

Work History

Data Center Systems Analyst - Deployment Lead

Microsoft (Tata Consulting Services)
11.2015 - Current
  • Was responsible for performing and/or coordinating vendor resources in the execution & resolution of deployment requests to which I was assigned. Some examples of deployment related tasks often were: performing an initial survey of the rack locations listed and confirming if said location was both suitable and/or available prior to kick-starting the deployment process, performing a review of the build documentation in order to hopefully avoid any unforeseen future delay of handoff, confirming that the equipment being requested is going to be on-site within the expected timeframe, et cetera.
  • Assisted with the resolution and closure if all general troubleshooting and break-fix requests.
  • Routinely authored and maintained documentation in collaboration with my peers and supported teams.
  • Provided 24/7 on-call coverage for minor/major service outages, supporting sites located both on and off campus.

Technical Account Coordinator

Expedia (AIM Solutions)
02.2014 - 05.2015
  • Served as a primary point of contact between the Expedia core infrastructure team and the infrastructure teams representing Expedia's subsidiaries to which I was assigned. Responsibilities included relationship management activities, serving as the initial point of contact for tracking hardware deployments, mitigation of stakeholder concerns, et cetera.
  • Assisted with the collection/presentation of internal metrics to provide additional insight into each stage of the deployment process: server infrastructure demand, deployment velocity, utilization, capacity, et cetera.
  • Contributed to the drafting of build templates used by the operations team in order to streamline deployment workflows involving a wide variety of variables; This included not only configuration of hardware, but guidance on how physical network configuration, how best to attach external devices, et cetera.

Lab Server Support Engineer

Microsoft (Wimmer Solutions)
06.2013 - 11.2013
  • Engaged in server rack preparation and installation, new console network setups, and conducted routine audits of the asset data for the sites that we supported.
  • Delivered expert break-fix support within Microsoft lab environments, resolving complex hardware and software issues.
  • Took part in large-scale hardware installations of and hardware migrations, coordinating logistics for shipping and receiving equipment.
  • Was tasked with the assembly of pre-configured racks in support of on-going projects at the time. This included replicating entire rack configurations according to configuration outlines that we were provided. This included, server hardware installations, terminating multiple ethernet cables for each server, and also neatly managing all in-rack cabling.
  • Ensured data integrity by overseeing tape drive backup rotations.

Network Operations Center Technician

Digital Fortress
07.2012 - 06.2013
  • Provided hands-on troubleshooting and monitoring support in collaboration with the operations team, utilizing a wide array of industry standard diagnostic tools, ensuring 99.5%+ uptime.
  • Provided call center support for a wide variety of issues. Common tasks included: troubleshooting e-mail hosting issues, DNS record renewal, workstation setup, server hardware repair, software configuration, et cetera.
  • Executed nightly tape drive backup rotations across multiple clients, ensuring data reliability.

Datacenter Technician

Amazon.com
10.2005 - 07.2010
  • Routinely coordinated & performed large-scale deployments, migrations, and returns (5000+ hosts).
  • Served as the primary point of contact for all inbound/outbound shipments during multiple assignments to different sites. Related activities ranged from general interfacing with shipping vendors, to physically supervising the site-to site transport of 20+ fully populated racks.
  • Was often pulled to provide assistance during scheduled multi-window change management projects, this included: interfacing with external telecom providers, fiber link turn up and maintenance, replacement of core network devices, et cetera.
  • Provided 24/7 on-call support, ensuring seamless operations and minimal downtime.

Education

Some College (No Degree) - Computer Networking Systems

SeaTac OSC
Burien, WA

High School Diploma -

Mount Rainier High School
Des Moines, WA
01.2005

Some College (No Degree) -

Highline Community College
Des Moines, WA

Skills

  • Data Center Operations
  • Incident Management
  • Server Deployment
  • Hardware Installation
  • Network Troubleshooting
  • Structured Cabling
  • Project Coordination
  • Asset Management
  • Server Hardware Repair
  • Diagnostic Testing
  • Infrastructure Monitoring
  • Software Deployment
  • Change Management
  • Disaster Recovery
  • Asset Management

Timeline

Data Center Systems Analyst - Deployment Lead

Microsoft (Tata Consulting Services)
11.2015 - Current

Technical Account Coordinator

Expedia (AIM Solutions)
02.2014 - 05.2015

Lab Server Support Engineer

Microsoft (Wimmer Solutions)
06.2013 - 11.2013

Network Operations Center Technician

Digital Fortress
07.2012 - 06.2013

Datacenter Technician

Amazon.com
10.2005 - 07.2010

Some College (No Degree) - Computer Networking Systems

SeaTac OSC

High School Diploma -

Mount Rainier High School

Some College (No Degree) -

Highline Community College

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