Pragna Rupa Sumithra Koduru
Newjersy ,NJ
Summary
Detail-oriented Systems Support Analyst with extensive experience in data center operations and technical support. Expertise in monitoring system performance and implementing disaster recovery protocols to ensure minimal downtime and data integrity. Results-driven Data Center Technician with expertise in network troubleshooting, system administration, and technical support. Proven ability to monitor system performance and implement disaster recovery protocols, ensuring high availability and minimal downtime.
Overview
5
5
years of professional experience
Work History
Data Center Technician/Systems Support Analyst
BNY Mellon
Lake Mary, FL
12.2024 - Current
- Installed and configured server hardware and software to ensure optimal performance.
- Monitored system performance , identifying and troubleshooting issues to maintain uptime.
- Supported high-availability systems and ensured minimal downtime
- Assisted in the implementation of disaster recovery protocols, ensuring data integrity during outages.
- Performed troubleshooting and root cause analysis for system issues
- Provided support for network connectivity issues , facilitating prompt resolution for users.
- Accepted tasks and documented status using ticketing system, time reports and email.
Systems / Infrastructure Support Engineer
MUFG Bank
Tampa, FL
05.2023 - 12.2023
- Supported enterprise applications and backend systems in production
- Monitored system performance and handled incident tickets
- Assisted in data migration and system integration processes
- Ensured secure system communication (Oath, encryption, SAML)
- Performed system validation, testing, and issue resolution
- Maintained system documentation and operational procedures
- Performed regular capacity planning exercises for future growth, ensuring sufficient resources were in place to meet changing business demands.
IT Support /Data Systems Analyst
Novartis Pharmaceuticals
Hyderabad, India
02.2021 - 12.2022
- Provided technical support for enterprise applications and users
- Assisted in system monitoring, testing, and issue resolution
- Created and executed test cases and validation scenarios
- Supported ticketing systems and user issue tracking
- Worked in Agile environments to support system improvements Analyzed data trends to optimize p
- Developed and maintained databases for tracking clinical trial data integrity.
- Collaborated with cross-functional teams to enhance data reporting accuracy.
- Implemented data validation protocols to ensure compliance with regulatory standards.
Education
Master of Science - CyberSecurity
Saint Louis University
St. Louis, MOSkills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- IT support
- Hardware maintenance
- System administration
Timeline
Data Center Technician/Systems Support Analyst
BNY Mellon
12.2024 - Current
Systems / Infrastructure Support Engineer
MUFG Bank
05.2023 - 12.2023
IT Support /Data Systems Analyst
Novartis Pharmaceuticals
02.2021 - 12.2022
Master of Science - CyberSecurity
Saint Louis University