Seth Hayes
Nowata,OK
Summary
Dedicated Surveillance Agent with Cherokee Nation Entertainment, skilled in video monitoring and investigative techniques. Proven ability to enhance security through meticulous report writing and effective problem-solving. Recognized for exceptional teamwork and professionalism, consistently prioritizing tasks to ensure safety and compliance in high-pressure environments. Committed to maintaining confidentiality and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Surveillance Agent
Cherokee Nation Entertainment
08.2022 - Current
- Monitored surveillance feeds to detect and report suspicious activities.
- Collaborated with law enforcement during investigations to ensure safety and compliance.
- Conducted regular inspections of surveillance equipment for optimal functionality.
- Trained new staff on surveillance protocols and operational procedures.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Developed strong relationships with colleagues and supervisors, fostering a positive work environment that prioritized cooperation and collaboration.
Online Grocery Associate
Walmart
07.2021 - 08.2022
- Processed online grocery orders efficiently, ensuring accuracy in product selection and customer satisfaction.
- Collaborated with team members to streamline order picking processes, improving overall workflow efficiency.
- Utilized handheld devices for inventory management and order tracking, enhancing operational accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues related to online orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Education
High School Diploma -
Nowata Public Schools
Nowata, OKSkills
- Video monitoring
- Report writing
- Investigative techniques
- Multi-tasking
- Complaint resolution
- Teamwork and collaboration
- Customer service
- Professionalism
- Problem-solving
- Time management
- Decision-making
- Computer literacy
Timeline
Surveillance Agent
Cherokee Nation Entertainment
08.2022 - Current
Online Grocery Associate
Walmart
07.2021 - 08.2022
High School Diploma -
Nowata Public Schools
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