Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Seth Kern

Bay City

Summary

Hardworking and reliable individual adept in troubleshooting software and hardware issues and seamlessly installing and upgrading systems. Proven success in managing on-site projects and providing customer service. Excellent service skills with a focus on providing customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FIELD TECHNICIAN V

Spectrum
03.2017 - Current
  • Diagnosed errors or technical problems to determine proper solutions
  • Utilized diagnostic tools to analyze system performance issues and identify root cause of problems
  • Provided technical support to customers, ensuring resolution of all issues in a timely manner
  • Repaired and replaced faulty components to support system performance

SERVICE ADVISOR

Spicers Boat City
06.2015 - 11.2016
  • Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
  • Scheduled service appointments for customers
  • Provided customers correct estimates of maintenance and repair costs
  • Successfully maintained accurate records of customer visits, unit repairs and preventive maintenance services performed

Education

HIGH SCHOOL DIPLOMA -

Heritage High School
05.2011

Skills

  • Equipment installation
  • Workplace safety
  • Technical support
  • Safety management
  • Root-cause analysis

Certification

  • Fiber Trained
  • Walk out program training
  • 2024 - 2025 LEAD Program participant
  • Certified Mentor

Personal Information

Title: Construction Coordinator

Timeline

FIELD TECHNICIAN V

Spectrum
03.2017 - Current

SERVICE ADVISOR

Spicers Boat City
06.2015 - 11.2016

HIGH SCHOOL DIPLOMA -

Heritage High School

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Seth Kern