Seth Kohlstaedt

Oversaw 30 managed technology services accounts

Advocated for client needs as the primary contact

Conducted quarterly reviews and technology planning meetings

Scoped project timelines and worked alongside project team to ensure smooth go-live

Managed IT budgets for clients and worked with technology partners to sell solutions

Collaborated across operations, finance, support, solutions, and project teams

Accountable to client leadership for Cerner Support

Oversaw support for 1,000+ patient care locations

Established expectations for service timelines

Responsible for change management

Escalated high priority changes and issues

Analyzed and presented monthly and quarterly data trends

Developed relationships across internal teams

Oversaw resolution of critical system-wide issues

Managed hundreds of code upgrade projects with teams of analysts

Oversaw multiple projects simultaneously

Consulted hospital teams to optimize patient care

Collaborated across internal teams to resolve critical issues

Continuously adapted to new, complex software

Mentored new associates as senior team member

• Supported sales and client engagements through CRM software
• Designed logos and email templates for internet sales department
• Conducted post-purchase feedback interviews with customers