Seth LeBlanc
Baton Rouge,La
Summary
Motivated individual with a background in customer service and sales. Experienced in cultivating strong customer relationships and identifying customer needs. Possess strong communication and interpersonal skills essential for delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Porsche Brand Ambassador/Porsche Sales Advisor
Harris Porsche
08.2017 - Current
- Developed and maintained a lease and finance portfolio that accounts for over 100 sold Porsches per year and 900k front end gross annually by following up with clients and focusing on relationships rather than transactions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Responded to first time customer inquiries via email, phone calls, and video responses. Built rapport by answering initial questions and eventually scheduled appointments to meet and discuss purchase options.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Responsible for 80% of all exclusive sports cars required to be sold over MSRP since 2017, including 5 out of the last 6 specialty units sold at MSRP + 100k.
- Worked directly with clients to customize exclusive vehicle options such as paint, leather, embroidery, wheels and vehicle features to improve customer satisfaction and provide a tailored fit.
- Helped clients overcome difficulties with vehicle ownership by coordinating with the service department on major issues or typical annual maintenance. Served as the first point of contact between clients and Harris Porsche to improve the Google rating of the store from sub par to 4.9 stars.
- Introduced clients, on average aged 55-65, with the new technology that is refreshed in vehicles every 2-3 years to improve overall ownership experience and maintain both brand and store loyalty.
- Utilized lead management systems to evaluate a client's vehicle equity position, lease maturity date, and lead time on fulfilling a new custom order, ensuring that no client would complete a lease during the vehicle shortage (2020-2022) without having a new Porsche available to purchase and without leaving positive trade equity on the table.
- Prepared clients' credit applications to be submitted to financial institutions by recording their income, occupation, residence, and mortgage amounts. After quoting and agreeing to a deal, educated clients on the additional insurance and warranties offered by the business office at the time of purchase. This directly led to the highest back end gross per deal in the dealership from 2017 to present.
MINI Sales Advisor
Brian Harris MINI
02.2015 - 09.2017
- Assisted clients with finding a vehicle that best suited their personality and lifestyle by educating them on features offered by MINI and demonstrating vehicle capability on test drives.
- Evaluated vehicle trade value and equity position to provide clients with a proper quote of a new vehicle purchase.
- Prepared credit applications to be submitted to financial institutions by collecting personal information, such as full names, addresses, employment, income and mortgage amounts, so that the purchases could be completed quickly and without hassle.
- Assisted with the location of vehicles within the US and the custom order of a vehicle to satisfy a client's needs and desire to be unique.
Education
Bachelor's - English Creative Writing, Psychology
Louisiana State University
Baton Rouge, La12.2016
Skills
- Sales
- Branding
- Product awareness
- Product demonstration
- Lead generation
- Understanding of body language
- DiSC Profile
- Scheduling
- Inventory control
- Effective communicator
- Relationship management
Timeline
Porsche Brand Ambassador/Porsche Sales Advisor
Harris Porsche
08.2017 - Current
MINI Sales Advisor
Brian Harris MINI
02.2015 - 09.2017
Bachelor's - English Creative Writing, Psychology
Louisiana State University
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