Monica Carter
Washington,DC
Summary
Dynamic Front Desk Supervisor at Guardian Services with a proven track record in customer service and access control. Expert in report writing and alarm response, enhancing guest experiences while ensuring safety. Recognized for optimizing staff scheduling and improving operational efficiency during peak hours, fostering a welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Guardian Services
Washington, DC
09.2025 - Current
- Manage front desk operations, ensuring efficient guest check-in and check-out processes.
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinate scheduling for staff shifts, optimizing coverage during peak hours.
- Patrol grounds via foot every 3 hours.
- Arrange reservations for freight elevator usage.
- Sign for and deliver packages to designated customers.
Security Officer
GardaWorld Security
Washington, DC
04.2025 - 07.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent security breaches.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Assisted in maintaining access control protocols for authorized personnel only.
- Prepared detailed reports on security incidents and daily activities.
- Provided excellent customer service while addressing inquiries from visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Allied Universal Security Services
Washington, DC
09.2024 - 03.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Provided exceptional customer service while addressing inquiries from staff and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Concierge
Stratton Amenities
Washington, DC
11.2023 - 09.2024
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and bookings for various amenities, ensuring smooth operations.
- Collaborated with staff to enhance guest experiences through personalized recommendations.
- Maintained knowledge of local attractions and events to assist guests effectively.
Front Desk Concierge
NVT Staffing
Washington, DC
09.2022 - 11.2023
- Managed guest check-in and check-out processes, ensuring smooth transitions and positive experiences.
- Assisted guests with inquiries, providing information on services, local attractions, and amenities.
- Utilized reservation systems to manage bookings, cancellations, and special requests efficiently.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Associate
Milk Bar
Washington, DC
06.2022 - 09.2022
- Welcomed guest into the store while assisting delivery drivers with Uber Eats, Door Dash etc.
- Unpacked delivery trucks and stocked out the store.
Server
Chipotle
Washington, DC
03.2022 - 06.2022
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Assisted with food preparation and presentation, maintaining high standards of quality and hygiene.
- Collaborated with team members to streamline service processes, improving efficiency during peak hours.
- Trained new staff on menu items, safety protocols, and customer interaction techniques.
Shift Supervisor
Royal Farms
Washington, DC
07.2020 - 05.2021
- Supervised team operations to ensure adherence to safety and quality standards.
- Trained and mentored new employees on operational procedures and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Coordinated staff schedules to optimize workflow and maintain coverage during peak times.
Gift Shop Associate
American History Museum
Washington, DC
04.2020 - 10.2020
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Developed visually appealing merchandise displays to attract customer interest and increase sales.
Target Team Member
Target
Washington, DC
02.2019 - 10.2019
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Collaborated with team members to maintain a clean and organized sales floor for optimal customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices to enhance team efficiency.
Education
High School Diploma -
Bell Multicultural High School
Washington, DCSkills
- Access control
- Report Writing
- Alarm response
- Patrolling
- Cash Handling
- Supervision
- Customer Service
Timeline
Front Desk Supervisor
Guardian Services
09.2025 - Current
Security Officer
GardaWorld Security
04.2025 - 07.2025
Security Officer
Allied Universal Security Services
09.2024 - 03.2025
Concierge
Stratton Amenities
11.2023 - 09.2024
Front Desk Concierge
NVT Staffing
09.2022 - 11.2023
Associate
Milk Bar
06.2022 - 09.2022
Server
Chipotle
03.2022 - 06.2022
Shift Supervisor
Royal Farms
07.2020 - 05.2021
Gift Shop Associate
American History Museum
04.2020 - 10.2020
Target Team Member
Target
02.2019 - 10.2019
High School Diploma -
Bell Multicultural High School