Seth Mandeville
Lincoln,RI
Summary
Adept at elevating dining experiences, I significantly boosted wine sales at L’Espalier by mastering wine list management and fostering strong supplier relationships. My expertise in wine tasting and exceptional service skills earned repeat business, showcasing my ability to blend extensive wine knowledge with a flair for creating memorable customer interactions. Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with necessary abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Superior knowledge of wine, spirits, and cocktails desired by demanding guests with refined palates
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Sommelier/Beverage Director
Les Zygomates
Boston, MA
03.2011 - 11.2016
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
- Coordinated wine selection and restocking for cellar with over Number bottles.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
- Oversaw successful bar service and operations to handle as many as 100 guests per day.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
- Kept current on industry trends and market fluctuations through continuous education and networking opportunities.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
Sommelier/Beverage Director
L’Espalier/New Franc,LLC
Boston, MA
03.2005 - 02.2011
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
- Coordinated wine selection and restocking for cellar with over 1000 bottles.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Kept current on industry trends and market fluctuations through continuous education and networking opportunities.
- Sourced unique wines from lesser-known regions or producers, offering guests exciting choices not found elsewhere.
- Negotiated competitive pricing from suppliers, ensuring the best value for both the establishment and its customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
Education
Music
Rhode Island College
Providence, RISkills
- Wine Tasting Expertise
- Wine Service Management
- Cellar Management
- Staff Training and Development
- Inventory Management
- Menu development
- Wine List Management
- Vendor Negotiations
- Wine pairing knowledge
- Menu Production
- Glassware Selection
- Wine Regions Understanding
- Wine Salesmanship
- Wine Label Interpretation
- Supplier Relationship Management
- Food and Beverage Service
Certification
Level 2 Sommelier
Timeline
Head Sommelier/Beverage Director
Les Zygomates
03.2011 - 11.2016
Sommelier/Beverage Director
L’Espalier/New Franc,LLC
03.2005 - 02.2011
Music
Rhode Island College