Seth McDaniel
Spring Bay,IL
Summary
Dedicated Customer Service Representative with proven skills in problem-solving and customer relationship management. Committed to enhancing customer satisfaction through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tractor Supply
East Peoria, Illinois
05.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product inquiries and recommendations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and benefits.
- Collaborated with team members to improve service quality.
- Processed transactions accurately at the point of sale.
- Maintained organized and stocked merchandise displays.
- Provided feedback on customer preferences to enhance offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Lowes Home Improvment
East Peoria, Illinois
04.2024 - 05.2025
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately at the point of sale.
- Maintained organized and stocked merchandise displays.
- Educated customers on product features and benefits.
- Collaborated with team members to improve service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Custodian
Epchs
East Peoria, Illinois
05.2023 - 08.2023
- Maintained cleanliness of classrooms and common areas throughout the school.
- Disposed of waste and managed recycling efforts in designated areas.
- Collaborated with staff to meet daily cleaning schedules efficiently.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Education
High School Diploma -
East Peoria Community HighSchool
East Peoria, IL05-2023
Skills
- Customer service
- Transaction processing
- Sales support
- Customer relationship management
- Team collaboration
- Technical assistance
- Communication skills
- Problem solving
- Attention to detail
- Computer proficiency
- Sales closing
- Customer satisfaction measurement
- Refund management
- Decision-making
Languages
English
Professional
Timeline
Customer Service Representative
Tractor Supply
05.2025 - Current
Customer Service Representative
Lowes Home Improvment
04.2024 - 05.2025
Custodian
Epchs
05.2023 - 08.2023
High School Diploma -
East Peoria Community HighSchool