Seth Morgan
Grand Prairie,TX
Summary
Customer-oriented operative with extensive experience assisting customers via in-person, phone, and email. Gaining this experience and knowledge with corporations like the FDIC, NRG Energy, and the University of Houston, I am able to transfer these skills to any industry and successfully manage multiple projects and develop innovative solutions. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
5
5
years of professional experience
Work History
Financial Institution Specialist
Federal Deposit Insurance Corporation, FDIC
02.2024 - Current
- Participated in assessments of financial institutions to ensure consumers and depositors are treated fairly and operate in compliance with federal consumer protection, anti-discrimination, and community reinvestment laws
- Promoted economic inclusion by helping to build and strengthen positive connections between insured financial institutions and consumers, depositors, small businesses, and communities
- Assisted with the preparation of the examination planning memorandum which reflects the determined level of consumer harm risk and anticipated examination resources based on an analysis of data related to the upcoming examination (e.g. consumer complaints, audits, assessment area maps, primary products, prior examination results, etc.)
- Provided guidance and constructive feedback to less experienced pre-commissioned examiners, interns, and other non-commissioned team members consistent with Examiner Training and Development Policy guidelines
Student Office Assistant
University of Houston
11.2020 - 12.2023
- Assisted and guided students from all colleges with different job opportunities presented through the university’s Cooperative Education Program (CO-OP)
- Corresponded via weekly follow-up with students by answering questions, resolving problems, and emailing documents under supervision of the Office Administrators
- Collaborated with my Office Administrators to put together both Fall and Spring Engineering Career Fairs, as well as communicating with students and employers by answering their questions clearly and concisely, which led to approximately 10% growth each academic year
Business Sales Intern
NRG Energy, Inc.
06.2022 - 08.2022
- Worked directly with customers and brokers to provide energy solutions
- Performed non-customer facing functions such as development applications and support, mass-market energy origination, market intellect and operational backing
- The energy solutions utilized include commodity products, Distributed Energy Resources, renewable-backed products such as Renewable Select, Demand Response and the Online Account Management tool
- Assisted in the daily operations of the group, including morning meetings, updates on the energy market, and analyzing customers’ electricity contracts
- This position provided an opportunity to experience a broad range of services and products in the electricity market while learning how these options are brought to and supported in the market
Team Member/Shift Leader
Whataburger Restaurants L&C
07.2019 - 08.2020
- Multitasked and handled drive-thru window during rush hours, both midday and overnight shifts
- Collaborated with Upper Management to reduce customer wait time which resulted in increased productivity and daily sales by 25%
- Processed Point of Sales (POS) transactions, including cash and debit/credit purchases and refunds
- Assisted management with inventory handling, stock ordering, and scheduling
- Built loyal customers through friendly contact and consistent gratitude
Education
BBA - Business Administration And Management
University of Houston
Houston, TX12.2023
Skills
- Customer Focused
- Collaboration
- Project Management
- Communication
- Statistical Analysis
- Attention to Detail
Timeline
Financial Institution Specialist
Federal Deposit Insurance Corporation, FDIC
02.2024 - Current
Business Sales Intern
NRG Energy, Inc.
06.2022 - 08.2022
Student Office Assistant
University of Houston
11.2020 - 12.2023
Team Member/Shift Leader
Whataburger Restaurants L&C
07.2019 - 08.2020
BBA - Business Administration And Management
University of Houston
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