Seth Noland
Canton,IL
Summary
Experienced professional with 10+ years in supervision and records management within regulated sectors. Demonstrated ability to handle confidential data, manage schedules, and facilitate communication with partners. Strong proficiency in Microsoft Office applications and familiarity with HR systems such as SharePoint and Webex.
Overview
18
18
years of professional experience
Work History
Correctional Officer
Illinois Department of Corrections
Canton, IL
11.2014 - Current
- Managed scheduling and time-off requests for multiple shifts, ensuring adherence to departmental regulations.
- Maintained confidential employee and inmate records with integrity and discretion.
- Served as liaison among staff, healthcare providers, courts, and external partners to coordinate transfers.
- Trained new staff on departmental policies, safety protocols, and communication techniques.
- Supported HR processes by reviewing leave documentation and coordinating benefits-related inquiries.
Sales Representative
Verizon Wireless
01.2011 - 10.2014
- Exceeded sales targets, fostering customer loyalty and achieving top statewide profit ranking out of 21 locations.
- Crafted and delivered impactful presentations and trainings, highlighting exceptional communication abilities.
- Managed customer accounts with precision, ensuring confidentiality of financial and service data.
- Utilized Microsoft Excel and internal databases for comprehensive tracking of sales trends and account performance.
Manager
Papa Johns
Canton, IL
08.2007 - 08.2010
- Conducted performance reviews to evaluate team member contributions and drive improvement.
- Assessed skillsets of team members, assigning tasks for optimal efficiency and productivity.
- Managed vendor relationships through contract negotiations and ensured timely delivery of goods.
- Monitored budgets and expenditures to uphold cost-effectiveness without compromising quality.
- Facilitated regular staff meetings to discuss progress and identify improvement opportunities.
- Analyzed customer feedback data to formulate action plans for service enhancement.
Education
Bachelor of Business - Finance
Western Illinois University
Macomb, Illinois12-2024
Skills
- Records management
- Schedule administration
- Staff supervision
- Training facilitation
- Insurance processes
- Retirement planning
- Microsoft Office suite
- Conflict resolution
- Communication skills
- Adaptability and critical thinking
Volunteer work
- Coordinated fundraising efforts for wrestling team through various initiatives such as tournaments or merchandise sales.
- Organized team competitions and travel arrangements for local and national events.
- Collaborated with other coaches to discuss team goals, performance, and areas of improvement.
Affiliations
High school wrestling coach
Youth wrestling coach
Accomplishments
- 5x AAU All-American wrestler
- 2007 AAU National Champion
Timeline
Correctional Officer
Illinois Department of Corrections
11.2014 - Current
Sales Representative
Verizon Wireless
01.2011 - 10.2014
Manager
Papa Johns
08.2007 - 08.2010
Bachelor of Business - Finance
Western Illinois University